Technical Relationship Manager - Marketing in New York NY
Company: Company Confidential
Location: New York, NY
Description: POSITION SUMMARY As a Technical Relationship Manager, you will work with top enterprise customers to help cultivate a deep understanding of customers' enterprise architectures and business needs. Your efforts will help discover and understand challenges within key customers' businesses that the solution is not addressing today and in the future. You will also articulate customer feedback and knowledge on products and features to internal stakeholders in order to help shape and define strategic technology and product direction for solutions. You have strong customer relationship skills with a thorough knowledge of mail platforms, and enterprise infrastructures. You have proven experience managing external customer and internal stakeholder expectations, change requests, risks, and issues. Through your work, you will provide technical expertise and guidance with a customer-centric approach to the product development life cycle from requirements through design, implementation, and support to ensure implementation of appropriate technology in every stage. This position requires the ability to influence product, development, and other internal teams through written, interpersonal, and presentation skills. ESSENTIAL SKILLS AND QUALIFICATIONS Broad technical knowledge of mail platforms (Exchange, GroupWise, Domino) the BlackBerry, Windows Mobile, Palm, Android, and Symbian platforms. Proven customer management skills Experience in technical architecture design, driving projects, managing and building team spirit Minimum 8 years of relevant enterprise IT experience in design and engineering positions Track, report and escalate as needed on all program activities with respect to progress and / or hindrances on the program Polished external customer and internal stakeholder presentation skills Strong critical thinking / precision questioning skills, especially with regard to technical issues Proven cross-functional leadership skills Excellent written and oral communication skills Exceptional organizational skills and the ability to manage multiple tasks at the same time Highly motivated and resourceful with an eye for continuous process and product improvement A Bachelor's Degree in Information Systems Management or related technical field is highly preferred
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