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Job ID: 354819612
General Summary Description
The Director of Field Operations leads and oversees the Project Managers’ activities and expectations to complete projects in a safe, high quality, efficient, and cost-effective manner while sustaining a positive relationship with the customer. This is a high-leverage leadership role that is responsible for training, development, coaching, and the performance management process.
Minimum Requirements, Abilities, and Expectations
Integrity & Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.
Self-Development: Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Managing and Measuring Work: Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.
Command Skills: Relishes leading; takes unpopular stands if necessary; encourages direct and tough debate but is not afraid to end and move on; is looked to for direction in a crisis; faces adversity head on; energized by tough challenges.
Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
Compassion: Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others.