Engineering Technician

The City of Spring Hill is seeking a proactive and detail-oriented Engineering Technician to join our Development Services Team within the Engineering Division . This position is essential in supporting the Citys efforts to guide and manage growth through responsible development, efficient permitting processes, and strong coordination with community stakeholders. As one of the fastest-growing cities in Tennessee , Spring Hill offers an exceptional quality of life, a welcoming community, and a dynamic work environment. This is an exciting opportunity to contribute to the citys future by supporting planning, engineering, and regulatory efforts that shape how our community grows.

General Statement of Responsibilities
Under direction, the purpose of this position is to provide administrative support to the Development Services Department, primarily the Engineering Division in the coordination and facilitation of development applications, plans, and other documents in assisting team members with ensuring compliance with development regulations and, with reviews being processed within specified time frames. Responsibilities include the routing and tracking of development-related applications and construction documents in accordance with departmental rules and regulations. This position performs a variety of related administrative tasks, verifying contractor credentials, calculating fees, and is the primary point of contact for customers and staff regarding the status of permit applications and scheduling inspections, as needed. This position also collects payments for applications, permits, and performs specific functions requiring specialized knowledge of development processes, and applies acute attention to detail in all processing tasks. Maintains active and finalized files for permits, reports, and receipts; prepares such for storage. Executes special projects and performs related work as assigned by the Development Services Department Director or their designee. This is a skilled, full-time non-exempt position.
Essential Functions of the Job
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, repeated or a logical assignment to this class.

• Coordinates the permit application/plans review process for the Planning, Building and Codes, and Engineering sections with the appropriate employees as it pertains to areas of expertise and meeting prescribed deadlines.
• Receive and process license applications and fees for contractors. Verifies contractors and sub-contractors for current State Commerce Department licensure; verifies licensing is consistent with requested work permit; verifies zoning is consistent with requested work permit; verifies proper Certificate of Insurance and issue permits if materials are in order and all other requirements have been satisfied.
• Calculates all fees that are required to be paid for permits including, but not limited to, plan review fees, permit valuation fees, water and sewer tap fees and other development fees.
• Verifies data for building plans submitted, i.e., completeness, design professional seals, notarization, state energy calculations, survey, elevation certification, property owner, etc.
• Enters data in permit processing software, i.e., construction type, occupancy type, roof materials, work description, appropriate permits.
• Scans building and zoning permits and applications, inspection reports, and Certificates of Compliance into appropriate permitting software and relevant web applications.
• Answers multi-line phone; Receive calls from public and contractors, schedule inspections, and maintain calendars.
• Greetings visitors and ascertains the nature of business; assists visitors and/or directs appropriate person.
• Acts as the Face of the City to the public that visit City Hall to do business.
• Functions as the primary point of contact for all projects to which they are assigned whether residential or commercial. This includes large developments and small weekend projects for homeowners. Also acts as a point of contact for other City departments and elected officials.
• Assist in resolving concerns, complaints, and problems, including defusing difficult or irate customers.
• Composes, types and edits a variety of correspondence, reports, memoranda, notes, minutes, agenda, and other material requiring judgment as to content, accuracy, and completeness.
• Maintains records of permit applications, plans, and other related documents, ensuring proper organization and accessibility.
• Maintains inventories and orders office supplies and materials; Duplicates and distributes material.
• Performs other duties as assigned.

Key Competencies Required

• Job Content Knowledge:

Possesses general knowledge of the Citys Development Services permitting and plan review requirements as they pertain to the performance of duties relating to the position of Engineering Technician. Understands basic building construction, engineering, and architectural terminology, principles, and methods utilized within the department and is able to effectively communicate and interact with supervisors, team members, and individuals who possess a variety of educational levels and backgrounds. Has the ability to comprehend and interpret related information for assembling clear and concise written correspondences. Is knowledgeable and proficient with computers and a variety of standard software applications. Has initiative to keep abreast of changes in policy, methods, computer operations, equipment needs, codes and ordinances as they pertain to department operations and activities.

Additional Skills Required

• Ability to type and use standard office equipment.
• Ability to work with a variety of people, including employees and the public.
• Ability to take oral and written instructions.
• Knowledge of various filing systems.
• Exceptional communication and interpersonal skills are essential for interacting with the public and collaborating with other professionals.
• Working knowledge of computers and electronic data processing and permitting software.
• Working knowledge of professional office practices and procedures.
• Ability to deal effectively with the public in frequent stressful situations.
• Ability to analyze and interpret policies and procedures.
• Ability to perform difficult typing/data entry duties.
• Ability to read and interpret simple plans and maps, including tax maps.
• Experience in receiving and accounting for funds.

• Language Skills:

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

• Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

• Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. In decision making, some choices are known while others may need to be identified. Some reliance on precedent. Ability to interpret a variety of complex instructions furnished in written, oral, or schedule form.

• Teamwork:

Develops constructive and cooperative working relationships with others. Encourages others to express their ideas and opinions. Provides input into identifying and solving problems. Anticipates the need of others for information about job tasks and work environment and provides it to them in a timely manner. Willingly assists others with job tasks when appropriate.

Physical Demands and Work Environment

Physical Demands: Performance of the essential duties of this job requires the incumbent to:

• Must be able to remain in a stationary position 75% of the time.
• Occasionally move about inside the office/building to access file cabinets, office machinery, the public, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, computer, printer, and telephone.
• Regularly positions self to maintain office area and items needed to complete daily tasks.
• Regularly communicates information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Occasionally, ascends/descends stairs/ladders in various work areas.
• Frequently moves/transports up to 10 pounds.
• Frequently moves/transports up to 50 pounds.

Work Environment: Performance of the essential duties of this job requires:

• Periodic exposure to outdoor weather conditions

• The work environment is moderately noisy (for example: business offices with computers and printers, light traffic).

Education and Experience

• High School Diploma or GED required.
• State of Tennessee Valid Drivers License
• Post-secondary education in Engineering Technology preferred.
• The International Code Council preferred Permit Technician Certification.
• 4+ years experience in clerical/office management required.
• 4+ years of customer service experience required
• Experience in land use, building permits and zoning desired.
• Experience receiving and accounting for funds desired.
• Equivalent combination of education and experience.

Equipment
This position requires the use of various office equipment including but not limited to a personal computer (word processing, spreadsheet generation), Microsoft Office and permitting software; 10-key calculator, telephone, facsimile machine, copy machine, postage machine,ect. Equal Employment Opportunity Statement
The City of Spring Hill is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by law. If you need assistance or accommodation due to a disability, please email Chris Clausi, HR Director at ... .