Operations Manager

As Operations Manager at Paladin Technologies, you will plan, organize, direct, and control the activities required for effective management of the Operations Department, to include supervision of the Field Team. The primary goal is to ensure quality installations and client satisfaction. You will have full financial accountability and responsibility for the business results of the Portland branch.

SPECIFIC ACCOUNTABILITIES:

• Develop Operations Department short and long range goals to coincide Company objectives.
• Forecast department requirements, expenditures, and develop annual budgets.
• Ensure fiscal responsibility of the department including revenue generation and cost containment, analyze variances from budget, and take corrective actions.
• Provide reports to senior management to include but not limited to: revenue forecasting and staff performance.
• Determine appropriate staffing levels for Operations Department and adjust in accordance with PTI policies and procedures.
• Establish and implement productivity standards and communicate job expectations to staff.
• Establish and maintain procedures and standards for quality installations and service.
• Monitor installations for on time on budget performance.
• Maintain accurate project information with in Company shared files and system.
• Evaluate and negotiate Department-related contracts for products and services.
• Maintain, monitor, and update departmental policies and procedures.
• Maintain communications with clients to include monitoring satisfaction, resolving complaints, resolving collection issues, and other.
• Monitor and amend departmental documentation as needed including invoices, credits, time cards, expense reports, and PTO/UTO schedules.
• Maintain knowledge of current industry standards and emerging technologies.
• Ensure accurate project information is is maintained in company shared files and systems

GENERAL ACCOUNTABILITIES:

• Maintain and protect assigned Company assets.
• Represent Company in a business-like professional manner in both conduct and appearance, to maximize client satisfaction.
• Work in compliance with the Company's polices and procedures including safety manual with safety of self and others in mind at all times.
• Maintain professional licensing as required by State and Local jurisdictions.
• Available to work outside of, or in addition to, normal businesses hours.
• Work proactively and in a positive manner with co-workers.
• Communicate effectively and timely to resolve Company, Client, or other inquiries and/or requests.

SUPERVISORY DUTIES: In accordance with applicable Company policies/procedures and Federal/State laws, may perform the following supervisory responsibilities: Interviewing, hiring orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Supervise, develop, evaluate, and discipline Operations Department personnel in accordance with PTI policies and procedures.

Required Qualifications:

• 5 - 8 years' experience as an Operations Leader overseeing complex security integration technology projects
• Previous and progressive experience in Project Management and Project Management leadership
• Post-secondary education (Diploma or bachelor's degree in management desirable)
• Experience in project planning, risk management, cost / schedule management, and methods of analyzing and reporting project performance on financial and other KPI's as demonstrated by 5 + years of relevant experience
• A valid Driver's License and ability to pass pre-employment screens

Preferred Qualifications:

• Previous experience in directly managing or overseeing the management and delivery of multi-million-dollar projects in one or several low voltage business segments with preference to multi-scope in integrated security systems, structured cabling, and audio-visual projects.
• Previous experience in Business Development
• Experience with enterprise security solutions such as Avigilon, Axis Genetec, Lenel, and Milestone
• Previous direct commercial sales, estimating, or design experience
• Project Management Professional (PMP) certification
• Experience with Microsoft Dynamics 365

DEMONSTRATED PROFESSIONAL COMPETENCIES:

• Excellent time-management and organizational skills.
• Ability to work in a high volume atmosphere
• Ability to solve technical problems and carry out responsibilities under minimal supervision.
• Ability to organize workload for effective implementation, including the ability to multi-task while under deadlines or time constraints
• Excellent interpersonal skills including customer service skills.
• Proven track record in building and developing effective teams.
• Ability to write simple correspondence and present information in one-on-one and small group situations.
• Ability to interact effectively at all levels and across diverse cultures.
• Ability to function as an effective team member.
• Ability to adapt as the external environment and organization evolves.
• Has a strong knowledge of engineering fundamentals, security system functions and operations. Good subcontracting skills required.
• An understanding of job financial reports and the ability control costs in the handling of projects
• Adapt to changes in the work environment, manage competing demands and able to deal with frequent changes, delays or unexpected events

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Must be able to effectively communicate in English, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers
• Manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment
• Sitting, standing, walking in office environments and construction sites
• The employee must occasionally lift and/or move up to 50 pounds and may be required to work at heights over 1.8m (6 feet)

WORKING CONDITIONS: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

• The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate
• Will be required to be on site with customers or contractors, with or without Paladin colleagues to manage the expectations and deliverables. Sites range from general office environments to new construction.
• Driving to customer sites is required
• Limited overnight travel may be required

Pay Range: $130,000 - $160,000 (DOE)

BENEFITS:

Colleagues and their families are covered by medical, dental, vision, company provided basic life insurance and AD&D and short-term disability, telemedicine & virtual counseling. Voluntary insurances offered include life insurance and AD&D, short-term disability (buy-up option), long-term disability, accident, critical illness, and hospital indemnity insurance, and HSA & FSA accounts. Colleagues may also enroll in the company's 401(k) plan. Colleagues will also receive PTO (paid time off), sick leave, and 7 paid holidays.