Client Services Project Manager II - Onsite Rockville, MD

Work Schedule

Environmental Conditions

Job Description

Join the fast-paced and dynamic client services team at BioServices Specialty Logistics! We support clinical trials and specialize in the management of biological materials in support of sophisticated next-generation therapies providing end-to-end chain of custody for our clients.

BioServices is a brand of ThermoFisher Scientific, the world leader in serving science.

The Client Services Project Manager II works with other project managers in a pod, helping to manage a group of shared projects. The pod shares responsibility for projects ensuring tasks are completed by an appropriately leveled project manager. This position is equal parts strategic and tactical in nature and owns the relationship with moderately complex and simple larger clients. Responsible for shepherding tasks to completion, issue resolution within internal procedures, and acting as primary point of contact for clients. The team works cross-functionally to ensure that client requirements and timelines are met. Focusing on building relationships with the client and delivering an excellent customer experience.

• Provides context and drives consensus internally, serves as a customer advocate. Monitors and bills day to day project activity. Reports vital issues to team and management.

• Coordinates and assists in setting up and maintaining study filing system, accurately records and captures specifications for each project. Uses digital tools to visualize project landmarks and allow synchronized sharing of knowledge.

• Provides internal/external partners with updates regarding timelines, shipping issues and delays. Coordinates production schedules to work within team capacity and provide assistance in troubleshooting problems. Participates in creation of operations documentation

• Initiates projects, resolves moderately complicated issues and tasks.

• Provides transparency to team members above and below to ensure appropriate leveling of tasks across the team.

• Timely initiation of all services in accordance to client timelines.

• Backs up teammates.

• Carries out all tasks in accordance with Good Manufacturing Practices.

High school diploma is required, a degree from an accredited college or university is preferred.

Position requires 2-3 years of successful experience in project management as a project coordinator or equivalent experience in a customer facing environment.

Successful candidates will have a strong client facing base such as excellent interpersonal, written and verbal communication skills, and the ability to present information and answer questions for clients and management. Will be expected to multitask and coordinate tasks across functional teams while maintaining attention to detail and drive problem solving.

In this team we must be adaptable and able to work in a variety of commercial and custom in house software. Proficiency in MS office suite is required and knowledge of Project, Smartsheet, Jira, and Trackwise are helpful.

Should be intellectually curious and results oriented.

Works in a hybrid office/remote environment. May need to continuously sit at a desk for long periods of time, answer telephone calls and use a keyboard or hand write documents. Occasionally, walking and lifting up to 20 lbs. is required. The noise level in office is low to moderate. Must be flexible to work varying schedules and hours as needed. Occasional travel may be required. The physical demands described above are representative of what is needed to complete this work. However, reasonable accommodations may be made to enable individuals with disabilities to be successful.

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: