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Job ID: 355155614

Job Description

We are the Nation's largest Aquatic Garden Center with 21 years in business. Our mission is to provide top-grade service and products with 100% complete customer satisfaction.

We are seeking a Services Manager to join our team. Your role will be to manage and hire service technicians, do job estimates, and assure customer satisfaction. Initiate contact with potential customers, identify needs, cultivate new business opportunities, and build solutions that drive revenue. Lead our team of dedicated Customer Success Representatives and promote customer retention and loyalty. You will be responsible for managing and building a business with huge growth potential and opportunities. Your income will be directly tied to that growth with exponential potential.

You will report to our owner directly.

What You Will Do:

  • Manage and hire services team. Schedule your team for customer appointments and assure their timeliness and customer satisfaction.  
  • Supervise the work of your team.
  • Escalate and resolve areas of concern as raised by clients.
  • Perform customer visits to enable potential jobs to be bid.
  • Perform some hands-on work yourself.

What You Will Bring:

Our ideal candidate will have a minimum of 3-5 years of relevant experience and the following credentials/skills:

  • Be a motivated self-starter who's ambitious and takes initiative.
  • Managing and scheduling crews.
  • Estimating labor hours needed to perform a job.
  • Hiring skilled, dedicated workers.
  • Experience in ponds, pond building, or landscaping is a huge plus!
  • Ensuring customer service and satisfaction.
  • Strong communications skills.
  • Have the drive to succeed.
  • Fluent in English.

Why You'll Love Us:

America's largest, and premier, aquatic garden center! 21 years in business. Located on 4 1/2 acres in beautiful Davidsonville, we specialize in ponds, filtration, koi & goldfish, aquatic plants, fountains, birdbaths, pottery, and garden art. We build, service, and clean ponds. We pride ourselves on the best customer service possible. Our retail location is fun for the entire family, as many come just to feed our hundreds of koi located in our 26 ponds inside our tropically landscaped greenhouse. There is nothing similar in the U.S.!

The compensation range for this position is negotiable and unlimited. There is the potential for bonuses and commission. The more growth you obtain, the higher your income will be! There is no cap. It's all up to you!

Tropic Bay Water Gardens, LLC
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