Consumer Originations Strategic Initiatives - Program Integration and Project Manager

JobID: 210622464

Category: Program & Project Management

JobSchedule: Full time

Posted Date: 2025-04-30T16:18:22+00:00

JobShift:

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Chase Home Lending Business

Drawing on its 200-year legacy of integrity, strength, and financial resources, Chase helps families achieve and sustain homeownership. Home Lending offers purchase and refinance home loans to first-time and experienced homebuyers, helps customers access the equity in their homes, services residential mortgage loans, and provides affordable housing solutions to customers struggling with their mortgage payments.

Home Lending services 3.7 million mortgages with combined balances of more than $960 billion. To accomplish this, the group employs loan originators, processors, underwriters, customer service specialists, and other banking professionals.

Strategic Initiatives Program Integration Team

The Consumer Originations Strategic Initiatives Program Integration team is responsible for working with business owners, the lines of business, and partners to drive planning, execution, integration, and adoption of high-impact strategic initiatives that enable optimization of our business and achievement of our strategic objectives.

The Strategic Initiatives Program Integration team will establish the infrastructure to effectively plan and deliver key strategic initiatives and serve as a centralized hub for program oversight, coordination, and support to maximize our effectiveness.

Workstream Leads with significant program and project management experience will be aligned to each strategic initiative and play a critical role as skilled communicators, strategic thinkers, and adept problem solvers who lead teams to deliver successful project outcomes while managing risks and constraints effectively.

Responsibilities:

Workstream leads develop business plans and drive planning and execution of projects, create and maintain cross-departmental relationships, organize and prioritize critical issues, and gather required information to facilitate efficient decision-making. Senior project managers need to have robust business and functional acumen and project management experience. They must understand the strategy and vision and drive the work needed to achieve those goals, working across cross-functional teams.

Project Planning, Management, and Integration

• Partner with business owners and partners to develop and document the business strategy and plans and lead projects, directing program planning and management, issue identification and resolution, risk management, analytical design, and deliverable definition, and manage change requests.
• Develop and execute comprehensive project plans to achieve desired outcomes - including scope, schedule, budget, resources, solution quality, leveraging consistent methodology across all programs.
• Support centralized tracking of project plans and consolidated end-to-end integrated view for all programs.
• Keep project timeline, risks, dependencies, and deliverables on track.
• Implement common, consistent routines, resources, and tools to track and report the status of key programs.
• Develop metrics, scorecard, and dashboard reporting for tracking of key initiatives leveraging common frameworks.
• Enforce the use of consistent standards, methodologies, and best practices to ensure consistency and efficiency across programs.

Stakeholder Management, Communication, and Team Leadership

• Identify and effectively communicate with key stakeholders throughout the project, understanding their needs and expectations.
• Lead cross-functional project teams, fostering a collaborative work environment. Facilitate communication and collaboration across workstream members. Provide clear direction and support to team members.
• Provide regular updates on project plans and progress. Prepare program updates for key forums, management updates, and business reviews.

Decisions, Issue Management, and Risk Management

• Identify, assess, and manage issues with appropriate escalation.
• Support centralized tracking and reporting of key issues across programs.
• Ensure decisions are brought forward to appropriate forums. Track key decisions and expected impacts/outcomes.
• Leverage common tools to track, assess, and mitigate risks associated with programs.

Required Qualifications

• Six years working in Home Lending Consumer Originations with experience developing sales strategies and developing and deploying new mortgage products. Deep understanding of the end-to-end mortgage originations process.
• Six years working as a program/project manager. Experience implementing project management methodologies, tools, and resources including myPM.
• Ability to structure and scope complex problems and apply a range of analytical tools to develop solutions.
• Excellent problem-solving skills and ability to prioritize issues and analysis.
• Strong interpersonal, influencing, and listening skills - demonstrated experience interacting with executive stakeholders and colleagues at all levels to achieve goals without direct control over resources.
• Outstanding ability to communicate effectively and confidently, develop relationships at all levels of the organization, and work well in cross-functional teams.
• Experienced in executive status reporting and managing multiple projects/priorities. Ability to tailor communication of plans (i.e., high level vs. detailed level) based on the audience.
• Ability to identify and track project/program issues and drive their resolution.
• Strong executive presence and meeting facilitation. Document and follow up on important actions and decisions from meetings.
• Track record demonstrating a high level of personal initiative, setting and achieving challenging goals, and demonstrating leadership. Pro-active self-starter who can work with minimal supervision.
• Strong planning and organization skills, business writing, and attention to detail, develop effective presentations.
• Promote a flexible team environment that can handle changes with agility due to change in direction or conflicting priorities while maintaining focus on managing deadlines, organizing and prioritizing work, and delivering value to the business.
• Advanced Word, Microsoft Excel, and PowerPoint skills. Knowledge of myPM, SharePoint, and Jira.
• Reside in Tempe AZ, Plano TX, Jacksonville FL, or Columbus OH.

Preferred Qualifications

• Experience setting up and working as part of a program management office.
• Promote a flexible team environment that can handle changes with agility while maintaining focus on managing deadlines, organizing and prioritizing work, and delivering value to the business.
• Familiarity with Gen AI and the application of Large Language Models to improve processes and drive efficiency.