Kelley Buick GMC Service Shop Foreman

Functions : Assist Service Manager in all functions of running a profitable department at maximum production, control costs, build a loyal clientele, maintain good employee relationships, and maintain service records. Ensure the quality of service work performed at the dealership Service Center. Responsible for the continuous education and training of employees.

Relationships : Reports to Service Manager and Service Director.

Supervises : Service Technicians.

Responsibilities and Authority:

• Dispatch work to service technicians in an efficient manner.
• Strive for harmony and teamwork among employees and with other departments in dealership.
• Prepare reports for weekly meeting with Service Manager.
• Establish and ensure compliance with departmental procedures.
• Responsible for compliance with OSHA regulations.
• Provide input into hiring of technicians.
• Train, motivate, counsel, and monitor the performance of all service department staff.
• Direct and schedule the activities of all technicians.
• Provide technical assistance to employees as needed.
• Monitor individual technician hours, daily.
• Lead by example.
• Conduct meeting with department employees to discuss activities and problems of mutual interest and customer satisfaction.
• Provide input into to the performance management or discipline of technicians.
• Handle customer complaints.
• Handle employee complaints.
• Rendering firm, but fair, decisions.
• Check work to ensure a quality job.
• Manage work flow and delegation in department to maximize efficiency.
• Keep educated on new technology and equipment, and ensuring that employees using the new technology or equipment are properly trained.
• Keep service department clean and safe.
• Account for all documents.
• Maintain reporting systems required by general management and the factory.
• Maintain customer satisfaction indexes at levels set by dealer and factory.
• Provide timely, quality service the first time.
• Resolving customer problems with the service they received in a quick, and courteous manner.
• Ensure technicians are trained to properly repair each job assigned.
• Ensure appropriate training of all technicians.
• Ensure technicians fully utilize the available resources of the service department.
• Monitor all in repairs in progress, intercede when necessary to expedite repair completion.
• Serve as a liaison between the Service Manager, Service Advisors, Dispatcher, Parts Personnel, Technicians, Warranty Clerk, and clients.
• Receive repair orders and take vehicle to and from assigned work areas.
• Responsible for making correct repairs the first time.
• Perform work as outlined on the repair order with efficiency and accuracy.
• Perform work in accordance with dealership and factory standards.
• Diagnose cause of any malfunction and perform repair.
• Communicate with parts department to obtain needed parts.
• Save and tag parts if the job is under warranty or if requested by customer.
• Examine vehicle to determine if additional safety or service work is needed.
• Advise manager if additional work is needed or if repairs cannot be completed within the time promised.
• Road-test vehicles, keeping in mind that customers vehicle should always be treated with the utmost care and respect.
• Maintain cleanliness of customers car.
• Keep shop area neat and clean.
• All tools and shop equipment need to be put in designated areas at the end of day.
• All old parts and debris need to be cleaned/swept from tool box and work area.
• Responsible for all dealership tools and their maintenance.
• Understand and follow federal, state and local regulations as to the disposal of hazardous materials.
• Follow requirements of documentation as required by Manufacturer and Dealership.
• Attend factory sponsored training classes.
• Attend safety related training classes.
• Maintain at least one (1) ASE Certification.
• Keep abreast of all factory technical bulletins.
• Establish and maintain a good working relationship within service department and with other departments to reduce conflict and maintain dealer profitability.
• Assist service advisors or others to resolve customer complaints.
• Maintain open communication with parts department to ensure prompt service for customer.
• Assist sales department in the sales of new and used vehicles when appropriate.
• Any other tasks deemed necessary by Management.

Qualifications :

High School diploma or the equivalent. Ability to read and comprehend instructions and information. Sales and supervisory experience preferred. Valid drivers license and clean driving record. Must be at least 21 years or older. Excellent communication skills. ASE training and Certification desired.

Working Conditions:

The Service Technician works both outdoors and indoors. Some evening and Saturday hours may be required. The Technician will stand 4-10 hours per shift, lift parts weighing up to 50 lbs. several times during a shift, and use hoist and test equipment as needed. She/he will stoop, kneel, crouch, reach, handle, lift, push and pull often. She/he will be exposed to noise, heat, cold, vibration, dust, fumes and other hazardous and nonhazardous materials daily. Road testing of vehicles may be required. The Technician will be required to wear a dealership uniform at all times.

NOTE :

THIS IS NOT NECESSARILY AN EXHAUSTIVE LIST OF THE RESPONSIBILITIES, SKILLS, DUTIES, REQUIREMENTS, EFFORTS, WORKINGCONDITIONS ASSOCIATED WITH THIS POSITION. WHILE THIS LIST IS INTENDED TO BE AN ACCURATE REFLECTION OF THE CURRENT JOB, THE DEALERSHIP RESERVES THE RIGHT TO REVISE THE FUNCTIONS, DUTIES AND REQUIREMENTS OF THE JOB OR TO REQUIRE THAT ADDITIONAL OR DIFFERENT TASKS BE PERFORMED WHEN CIRCUMSTANCES CHANGE.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER