Service Centre Supervisor - Night Shift

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the worlds biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? Youll join an international organization big enough to take you anywhere, and small enough to get you there sooner. Youll help change how goods get to market and contribute to global sustainability. Youll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .

Job Description

About the Role:

Support total operations to ensure superior customer satisfaction by achieving excellence in safety, service, quality, and cost management.

Collaborate with broader leadership to provide effective leadership and development for plant staff, including recruiting, training, and performance management, to drive continuous improvement.

Key Responsibilities may include:

• Provide hands-on leadership by mentoring, coaching, and guiding employees, addressing employee relations issues, and fostering a positive and productive work environment.
• Lead and enhance safety performance on shift, promoting a proactive safety culture through training, accident prevention, and rehabilitation programs, ensuring compliance with safety standards.
• Manage shift maintenance activities, resolving equipment breakdowns in coordination with the maintenance team to maintain uninterrupted plant operations.
• Drive continuous improvement initiatives on shift, implementing best practices to enhance efficiency, quality, and cost-effectiveness across end to end operations.
• Monitor and manage the plant's operational costs and yield, working closely with the Plant Manager to optimize performance and contribute to the overall plant objectives.
• Address performance and attendance matters in collaboration with HR, ensuring that all plant staff meet operational expectations.
• Ensure full compliance with CHEP procedures and work instructions, ensuring tasks are completed accurately and in line with company standards and operational goals.

Schedule Requirements:

• Require availability and flexibility to work on various shifts as needed to cover for absenteeism and support other supervisors with various initiatives.
• Night shift (Sunday to Thursday from 11:30pm to 7:30am)

Additional Responsibilities

• Direct plant operations within CHEP SHE safety guidelines for all internal, external customers and contractors.
• Manage GRTW programs and Claims Management.

Desired Skills and Knowledge:

• Working knowledge of Six Sigma, Lean Manufacturing or other continuous improvement programs are assets.
• Production planning experience, relationship building, analytical problems solving skills, strong ability to multi-task and work within a team environment.
• Experience with recruitment, hiring, discipline and termination processes.
• Computer proficiency, Microsoft Office required SAP, Kronos/UKG, CMMS are assets.

Qualifications

• Education: Bachelors degree or College Diploma

Experience

• 5-7 years of front-line supervisory experience in production, manufacturing, logistics or customer service.
• Experience with formal safety programs, required
• CHEP experience an asset.
• maintenance programs and knowledge of regulatory environment an asset

Languages:

• Required: English Desirable: French

Fonction du poste:

Assurer le maintien des principes Zero dommage tout en offrant des produits et des services qui repondent ou depassent les attentes des clients internes et externes en utilisant les methodes les plus economiques disponibles. Etre le responsable de la securite du site pour coordonner entre l'usine et les departements regionaux de la sante, de la securite et de l'environnement ainsi que les departements de conformite.

Principales responsabilites:

• Diriger le personnel, gerer le materiel et les taches afin datteindre les resultats prevus pour lusine.
• Gerer le rendement, la productivite, la qualite et la securite.
• Diriger, encadrer et former les membres de lequipe afin datteindre les objectifs strategiques de lentreprise et respecter les initiatives de securite, ainsi que leur permettre de se perfectionner.
• Mener des entrevues demploi et sassurer du respect des pratiques liees aux nouveaux employes.
• Gerer et soumettre la paie des quarts.
• Diriger les operations de lusine en fonction des directives de securite, sante et environnement de CHEP pour tous les clients internes et externes, ainsi que les entrepreneurs.
• Recueillir, valider et enregistrer des renseignements cles sur la capacite de l'usine.
• Offrir du leadership pour les initiatives damelioration continue.
• Gerer les programmes de retour graduel au travail et les reclamations.

Competences et connaissances:

• Connaissance de Six Sigma, de Lean Manufacturing ou dautres programmes damelioration continue un atout
• Experience en planification de la production et en etablissement de relations, aptitudes analytiques de resolution de problemes, solide capacite deffectuer plusieurs taches simultanement et experience du travail dequipe
• Experience en recrutement, en embauche, en discipline et en congediement
• Competence en informatique, Microsoft Office requis que GMAO SAP, Kronos/UKG, est des atouts

Qualifications

• Education : Baccalaureat ou diplome collegial

Experience

• De deux a cinq ans dexperience en supervision de premiere ligne dans un service a la clientele ou de production, de fabrication, ou de logistique
• Experience chez CHEP un atout
• Experience avec les programmes formels de securite requis
• Experience des programmes de securite officiels ainsi que des programmes de maintenance et connaissance de la reglementation un atout

Langues:

Requis:Anglais

Remote Type Not Remote Skills to succeed in the role Adaptability, Adaptability, Change Management, Coaching, Computer Literacy, Cross-Functional Work, Data Analysis, Data-Driven Decision Making, Data Literacy, Delegation, Digital Literacy, Emotional Intelligence, Feedback, Inclusive Leadership, Innovation, Inspiring Others, Learn From Mistakes, Mathematic Literacy, Mentoring, Mentorship, Motivating Teams, Prioritization, Scheduling, Stakeholder Engagement, Strategic Thinking {+ 1 more}

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.