Project Manager (Azure DevOps / BI Knowledge/Experience Required)

Program Manager / (Azure DevOps / BI Knowledge/Experience Required) / 100% Remote / (12 Month Contract) Top Required Skills (Priority Will Be Given To Candidates That Have Experience With The Following Skills) Must be able to support Pacific Standard Time business hours (You've supported PST Business hours before) Azure DevOps (Must Have knowledge/experience) BI Knowledge/Experience (Must Have) Proven experience analyzing data and generating reports (Power BI) Project Management Experience - Proven experience managing/owning projects Customer Obsession - Strong experience in Customer Journey, Customer Success, Customer Support Must possess top notch communication skills to be successful in this role Job Description You will be responsible for and focus on customer impact, customer journey and support experience for new net features and service changes. You will partner and communicate with a broad set of stakeholders from Engineering, Supportability, Delivery teams to Finance to ensure support experience is consistent with CSS guidelines. Participate in support intake and CSS onboarding process Own and drive support impact discussion for all net new releases and service changes Drive process and data quality within SCL process Participate in design and execute Change Management and Communications Plan Perform research, gather information from Identity stakeholders ( all up) to identify impact and support volume Produce regular reporting/insights/ documents for Delivery, Supportability, and Identity LT Draft communications on progress and results Drive processes alignment ( with other Azure technologies) and process improvement for all Identity retirements Engage with Finance contacts to provide quarterly support volume forecast Participate in onboarding and offboarding process for offerings Perform operational tasks as required We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: Medical, dental & vision 401(k)/Roth Insurance (Basic/Supplemental Life & AD&D) Short and long-term disability Health and Dependent Care Spending Accounts (HAS & DCFSA) Transportation benefits Employee Assistance Program Time off/Leave (PTO, Vacation, or Sick Leave)