Senior Conversational Content Designer & Language Architect

Job Description:

Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

About the Role:

We're seeking a Senior UX Content Designer to join our mission of improving the financial services for immigrants and their families worldwide. Specifically, we're looking for a senior UX content conversation designer to focus on our customer-centric self-service experiences, including for our award-winning virtual assistant, integrations with WhatsApp, and other high priority UX content design projects.

You'll report to the senior manager of product content and be a key contributor to the content design team standards and team culture.

This is a hybrid role based in Seattle, WA.

You Will:

• Content creation: Create new content and continue to iteratively improve content based on product and design team feedback, customer feedback and metrics, and and UX research insights.
• Voice, tone, and messaging: Ensure the UX content reflects Remitly's brand and product voice and tone best practices. Work to align messaging across customer touchpoints to keep content cohesive and aligned across the app and customer experience.
• Content strategy: Establish content strategy, content patterns, and best practices for scalable, global user experiences. Identify content needs and gaps and determine the user journeyand the best elements and components from our design system to leverage (or establish in partnership with the design systems team).
• Cross-team collaboration: Partner with the product design, product management, and engineering teams to create a friction-free, customer-centric product experience.
• Work across the product team and across Remitly--with legal/compliance, engineering, UX research, customer success, analytics, brand, marketing, and other teams--to strategize and evolve how the user experience fits into Remitly's product strategy; prioritize work; and measure content impact.
• Systems thinking: Ability to develop scalable content designs; ability to create content libraries to support efficiencies and product velocity.
• Content design standards: Help set and raise the standards for content design by ensuring content is clear, complete, concise, conversational, accessible, on-brand, and easy to translate for our customers. Contribute to the expansion and ongoing improvements of our content design standards, design system, and resources for the global product team.

You Have:

• 5 years or more of experience in content design, with additional skills in content strategy
• Experience creating and tuning content for small and large language models (LLMs) used as the foundation of conversational designs and virtual assistant experiences
• Experience using AI tools judiciously for generative content design (including prompt design)
• Familiarity with UX product accessibility best practices
• Expertise in content usability research preferred

Compensation Details. The starting base salary range for this position is typically $136,000 - $155,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role. #LI-Hybrid

Our Benefits:

• Flexible paid time off
• Health, dental, and vision + 401k plan with company matching
• Paid parental, medical, military and family care leave
• Mental Health & Family Forming Benefits
• Employee Stock Purchase Plan (ESPP)
• Continuing education and travel benefits

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an E-Verify Employer

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.