Infrastructure Engineer - Remote / Telecommute
- Cynet Systems
- Cary, North Carolina
- Full Time
Primary Monitoring and Incident Response:
- Azure Monitor, Splunk, Dyna Trace, and custom dashboards.
- Respond to alerts and triage P1/P2 escalations via ServiceNow war rooms, performing initial diagnosis and remediation where possible.
- Incident / Change / Exception process adherence.
- Identify scaling opportunities with virtual machines or service as required and identify zone redundancy patterns for performance.
- Keep track of capacity forecasts and proactively identify performance bottlenecks.
- Execute frequent backups (Azure Backup, NetApp Snapshots) and perform basic restore tasks to ensure business continuity.
- Conduct routine backup verifications/tests to confirm data integrity.
- Maintain Azure/NetApp file shares, setting up and adjusting access controls and AD group permissions according to organizational policy.
- Perform periodic identity and access reviews to ensure the principle of least privilege.
- Oversee monitoring agents (e.g., Splunk, Dyna Trace, Azure Alerts, System Pulse), ensuring they are up to date and generating the right alerts/metrics for L2 to act upon.
- Collaborate with L3 to fine tune alert thresholds and logging when chronic issues emerge.
- Execute routine performance checks (e.g., load or stress tests) in coordination with L3 teams when potential service degradation is suspected.
- Document and escalate consistent performance anomalies.
- Comfortable reading and troubleshooting logs/metrics (Splunk, Dyna Trace, Azure Monitor).
- Familiar with Azure Backup services, basic restore procedures, and file share permissions.
- Proficiency in ticketing systems (ServiceNow), collaborating with other technical teams for escalations.
- Sufficient knowledge to follow runbooks and standard operating procedures (SOPs).
- Documentation of standard operating procedures and IaC changes should be continuously updated in a central repository (e.g., Git repos).
- Familiarity with Epic implementations (on-prem / cloud).
Job ID: 478124320
Originally Posted on: 5/22/2025
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