HVAC Service Technician

Summary: Are you an experienced HVAC professional who values craftsmanship, customer service, and teamwork? Join Baker Home Energy and be part of a trusted name in residential energy solutions. We're looking for a skilled HVAC Service Technician to deliver top-tier service and help homeowners stay comfortable year-round.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Respond to all levels of residential HVAC service calls.
• Dispatch to customer sites and maintain high-quality customer service and care.
• Communicate effectively with customer to describe options and costs, obtain approval, and move forward with repairs. Document all services, understand and communicate guarantees, collect fees.
• Perform diagnoses and troubleshooting of systems.
• Perform best practices in silver solder braising, flaring, swaging, etc. of refrigeration line sets.
• Ensure that all repairs and installations are accurate, serviceable, and meet safety and regulatory standards and codes.
• Perform preventive maintenance on systems.
• Remove and replace (install) residential HVAC system as needed.
• Manage resources through accounting of all equipment, material, tools and parts for specific jobs and company van.
• Survey and assess residences for potential new projects, installations, and retrofits.
• Draft equipment, material and scope of work documentation.
• Promote service/preventative maintenance agreements and financing of service costs and new systems.
• Non-commissioned based position.
• Complete ongoing technical and factory training, in-house and outsourced.
• Always perform The Baker Way.

EXPERIENCE, EDUCATION:

• EPA, NATE or other equivalent HVAC certificates a plus
• 2+ years of HVAC service (diagnostic and troubleshooting) related experience or combined years of professional residential field work and HVAC service training, repairs, or installations.
• Valid driver's license with clean driving record
• High school diploma or general education degree (GED)
• Customer focused and able to present in a positive manner, effectively solving customers' problems.
• Recognize and encourage behavior that promotes teamwork.
• Flexibility to work variable and flexible hours, including overtime.