HVAC Technician Lead

HVAC Technician Lead Logan A/C & Heat Services Cincinnati, OH With both your hourly pay and commissions, your total yearly income can range from $63,000 to $140,000. Responsibilities: + Technician Development & Mentoring: Regularly monitor and support technician progress, offering coaching on customer service and revenue generation. + Team Support: Weekly check-ins with each technician and collaboration with the Service Manager and Service Sales Leader in strategy meetings every Thursday. + Training Leadership: Participate in field training cycles each Spring and Fall, with a focus on retaining and developing apprentices and newer team members. + Team Culture and Retention: Promote a supportive, team-oriented environment, emphasizing trust, communication, and mutual respect. + Leadership Meetings: Attend monthly service leadership meetings to discuss performance and strategic initiatives. + Technical & Customer Support: Provide an additional line of support for customer issues and technical questions. + Service Technician Duties: Perform all standard LSI service technician tasks, including tune-ups, troubleshooting, service repairs, and service-related sales. + After-Hours Commitment: Be part of the on-call rotation for after-hours support. Growth Expectations: + Develop as a team motivator and effective leader. + Refine time management and productivity strategies. + Establish structured processes for different service call types. + Build technical proficiency in all products Logan Services offers. + Serve as a mentor for less experienced technicians. Competencies: + Adaptability: Flexibility to adjust to new challenges and provide support where needed. + Initiative: Resourcefulness to take action independently. + Effective Communication: Clearly convey necessary information to teammates, customers, and leadership. + Customer Focus: Dedication to exceeding customer expectations and fostering positive interactions. + Leadership: Strong ability to inspire and guide team members toward shared goals. + Positive Attitude: Consistently demonstrates a collaborative, can-do approach. Experience & Qualifications: + Experience: 3+ years in residential HVAC service. + Track Record: Proven success in service dollar and sales generation. + Technical Aptitude: Advanced understanding of HVAC systems and principles. + Certifications: EPA certification required. + Communication Skills: Strong written, verbal, and interpersonal skills. Physical Requirements: + Ability to stand, walk, bend, crouch, and drive for extended periods. + Must be able to work in varying environmental conditions and safely handle hazardous materials. Why Choose Logan Services? + Work for a highly reputable company with a long history of excellence in the HVAC industry. + Rest assured, our company is free from the influence of private equity, so you'll be joining a team that values its employees and their contribution. + Voted best place to work in Dayton, with a supportive, family-oriented work environment. + Opportunities for career advancement. + Competitive salary and benefits package. Work Environment: Exposure to extreme weather, including snow, rain, and heat. Safety measures and equipment will be provided. Join us to make a difference in our Service Team by leading with purpose and fostering a culture that values teamwork, development, and exceptional customer service! #lshp1