Operations Supervisor

Summary: The Operations Supervisor is directly responsible for the day to day supervision of the warehouse floor, assigning the work schedule to the team members, and supervising the time management of the warehouse shipments.

Work Hours: Monday to Friday from 08:00 AM to 06:30 PM, 2 Saturday(s) a month from 08:00 AM to 02:00 PM

Seniority Level: Mid-Senior Level

Employment Type: Full-time

Compensation: This hourly, non-exempt position pays from $23.75 to $26.75 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $68,212.5 and $86,733.75 annually, or more, depending on experience, overtime hours, and bonuses.

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities.

• Build, interpret, and utilize data to plan, prioritize, and execute projects effectively.
• Oversee and manage cross-functional project timelines, deliverables, and resources from start to finish.
• Delegate tasks and responsibilities to travel team leads and provide ongoing support to ensure alignment with project goals.
• Provide timely updates and progress reports to key stakeholders, including manager and team leaders.
• Travel to project sites to lead on-site execution, monitor progress, and provide hands-on support as needed.
• Lead operational audits at existing branches to ensure compliance with MSI operational standards and identify improvement opportunities.
• Ensure all safety protocols and company policies are followed during travel team operations
• Collaborate with internal departments (e.g., Logistics, IT, Inventory) to streamline communication and drive efficient execution.
• Train and mentor new and existing team members to uphold MSI quality and productivity standards.
• Support home base location operations on an as-needed basis to assist with key initiatives, cover resource gaps, or drive performance improvements.
• Coordinate procurement and ordering of materials for upcoming projects, ensuring timely availability while maintaining cost-efficiency and adherence to budget guidelines.
• Read, analyze and understand architectural designs (i.e. CAD Drawings) to provide the business with the most optimal building layout.
• Travel to new and existing branches to note measurements, calculate dimensions and work with local branch leaders to annotate warehouse business requirements.
• Promote positive employee relations and resolve personnel issues through conflict resolution.
• Work with manager to plan travel accommodations, book flights, hotels and car rental.

Additionally the candidate must meet the following Education and/or Experience requirements:

• Bachelors Degree preferred, or equivalent combination of education, training, and experience
• Demonstrated track record of successfully managing and leading projects
• Proven expertise in usage of MS Office Suite
• Previous work experience in construction is a plus
• Basic knowledge of current building codes, building materials and architectural design preferred
• Bilingual in Spanish and English preferred.

This role has the following physical demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
• While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
  
• The employee must regularly lift, pull and move up to 50 pounds and occasionally up to 70lbs. Specific vision abilities required by this job include close vision.
• This is a safety-sensitive position.

Benefits: MSI offers a comprehensive benefits package that includes:

• Referral, Holiday, and Annual Bonuses
• Annual pay increases
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company-paid Short Term and Long Term disability;
• Company-paid Life Insurance
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Charitable donation matching programs
• Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests.

About MSI: Founded in 1975, MSI is a leading supplier of flooring tile , countertops , wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite , Quartz , Porcelain , Luxury Vinyl flooring , Slate , Marble , Travertine , Sandstone , Limestone , Quartzite , onyx , stacked stone and pavers imported from over 36 countries on six continents.

Over the years, MSI has been the recipient of many prestigious awards including:

• Top 5 fastest growing companies - OC Business Journal
• Supplier Diversity Award - Home Depot
• #1 Flooring Distributor multiple years in a row - Floor Covering Weekly
• Top Workplaces Award winner multiple times - Top Workplaces
• MSI Founder named the Entrepreneur of the Year - Ernst and Young

MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.