Yourgi Operations Manager

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!

We are looking to add a n Operations Manager to our Yourgi team!

LOCATION : FULLY REMOTE

REPORTS TO : Director of Yourgi Operations and Support

PAY: $95,000 - $115,000 / salary

CORE RESPONSIBILITES:

• Help develop operational strategies that align with our purpose

• Create systems where daily support operations become the embodiment of our values

• Design service that reflect our commitment to those we serve

• Transform our customers feedback into insights that help us better fulfill our purpose

• Identify opportunities for process improvement that serve our mission and our people

• Collaborate with departments to establish metrics that measure what truly matters

• Use data to tell the story of our impact and guide our path forward

• Help build vendor relationships based on shared values and mutual respect

• Resolve customer challenges in ways that strengthen, rather than strain, relationships

• Share meaningful insights with leadership that inform our strategic direction

• Contribute to our vision of the future, helping us remain true to our why as we grow.

REQUIREMENTS:

Education & Experience:

• Bachelor's degree in business administration or related field, though we value wisdom gained through diverse paths

• 3+ years of progressive operations experience, where you've learned that how we work matters as much as what we produce

• 2+ years in customer service environments, where you've seen firsthand how systems impact human experiences

Skills:

• A demonstrated history of creating operational frameworks that serve people, not just processes

• Experience with support platforms and systems such as Zendesk, Salesforce, Confluence,

• Deep understanding of tier 1, tier 2, and tier 3 as a trust-building function, not just a problem-solving one

• Leadership abilities that inspire others to bring their whole selves to work

• Analytical skills that uncover the patterns and stories behind the numbers

• Proficiency with technology tools, recognizing them as enablers of our purpose, not the purpose itself

• Communication style that bridges different perspectives and unites diverse teams

• Customer-first philosophy grounded in empathy and genuine service

• Resource management experience guided by a stewardship mindset

• Adaptability in the face of change, understanding that flexibility is essential to lasting impact.

Preferred Skills & Experience

• Advanced degree that has expanded not just your knowledge, but your perspective

• Depth of understanding in industry best practices, knowing which serve purpose and which serve convention

• Digital operations experience, with insight into how technology can strengthen human connections

• Project management certification, reflecting a commitment to bringing structure to complexity

• Experience managing help desk functions with an emphasis on empathy and resolution

• Previous experience working with directors who value both results and the manner in which they're achieved

• Skill in developing training programs that connect daily tasks to deeper meaning

• Most importantly, a belief that work can and should be an expression of purpose, not just a means to a paycheck

PERKS:

• Health, vision, dental, long & short-term disability, and Life insurance

• A Startup mentality company with stable funding

• 401k match

• Pet Care discounts

• Flexible Time Off

• Opportunity to grow your career with a network of like-minded professionals

• Retirement planning that acknowledges our responsibility to your future

• Growth opportunities that develop not just your skills, but your capacity for impact

• A community of colleagues who share your commitment to meaningful work

• Flexibility in where and how you work, because we value outcomes over appearance

• Time away to renew your spirit and return with fresh perspective

• Above all, the opportunity to contribute to work that matters - where the impact of what we do extends beyond our walls to enhance the bond between pets and the humans who love them

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.

At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack?