Clinical Risk and Safety Manager

Job Description:

The position of Clinical Risk and Safety Manager at Intermountain Health will lead local Community Clinics, Hospitals, Specialties, and Homecare/Hospice for clinical risk management and patient safety services. This includes identifying and responding to clinical concerns resulting in or potentially resulting in patient harm. Facilitate early investigation of concerns, and support process improvement specific to Serious Safety Events, Reportable Events, and Sentinel Events. Provides support for the development of a culture of high reliability and the measurement of care, identifying opportunities and executing on strategies for performance improvement in the following areas:

Outcomes - highly reliable processes, delivering exceptional outcomes and / or optimal health
Safety - Zero Harm to patients and caregivers driven through a culture of high reliability, continuous improvement and leadership
Patient Experience - relationship-centered care grounded in empathy, dignity, respect and collaboration

Clinical Experience is a resource to the system and drives organizational performance that is built on relationships, a shared vision of excellence in and environment of achievement and local accountability.



Position Details:

This is a hybrid position s upporting the Colorado-Front Range acute care sites, and will include in-person clinical risk and safety support as needed. Incumbent will work Monday-Friday during regular business hours.

Essential Functions:

• Support a proactive, comprehensive strategic patient safety agenda for the system that inspires caregiver engagement, inter-professional collaboration, the identification and use of evidenced based practice and management among all facilities in the system while differentiating Intermountain Health as a high reliability organization nationally.
• Serve as a consultant and educator to assist local clinical and administrative leaders in keeping the patient safety agenda at the forefront.
• Risk Identification- Responsible to consult with and assist caregivers in identifying patient safety issues and risks exposures associated with new, redefined, expanded or established clinical processes and services. Responsible for the investigation and assisting in the identification of appropriate interventions. Facilitate appropriate hand-off to operational leaders to monitor implement and monitor resolutions and their sustainability.
• Event Management - perform investigation needed to support early intervention and potential disclosure. This would include a review of clinical facts, preparing a high-level timeline, and understanding what the patient knows about the event. Facilitate hand-off to Quality/Patient Safety and/or to Legal/Claims as appropriate.
• Serious Safety Event Management - Determine whether event qualifies as a Serious Safety Event, Reportable Event, or Sentinel Event. Follow reporting procedures accordingly. Initiate and lead the appropriate analysis process, which might include Special Cause, Common Cause or Root Cause Analysis. Prepare information and documentation required for the Serious Event Review Panel (SERP) process.
• Disclosure Support - Support the process of early communication and/or disclosure to patients involved with clinical errors. Provide documentation needed to the principal discloser, determine with key stakeholders what should be included.
  Compensation offered in disclosure - Work with Claims and Legal to determining what (if any) compensation should be offered to the patient in the disclosure setting.
• Information Management- Coordinate with central CRM leaders to prepare and communicate clinical risk management information, reports and analytics to leaders and stakeholders. Assists in the development of Risk Management policies and procedures specific to appropriate areas of risk concern, correlating them with other policies and programs associated with Intermountain's clinical and service quality efforts.
• Complaints & Grievances - Coordinates the review, investigation, documentation and follow-up on patient/family complaints received directly not otherwise handled by Clinical Relations in a timely and responsive manner. This includes events received via handoff from Patient Experience.
  Liaison with Patient Accounts - Works with Patient Account Services on event-related billing holds and adjustments.
• Education - Provide clinical risk management education, and training or consultation, as appropriate to department managers, administration, and all other care givers as needed and requested.
  Provides risk management consultations under the direction of Legal as needed to all caregivers and requested.
• Continuous Improvement - Collaborates on clinical process improvement needed as identified from event and claim management.
• Nurture a robust culture of caring through support of caregivers (well-being, joy, resilience) and attention to what matters most to our patients.

Skills:

• Clinical Risk Management
• Early Communication and Disclosure
• Regulatory readiness
• Data Analysis
• Project Management
• Process improvement
• Clinical chart review
• Presentation preparation and delivery
• Consultation and education design and delivery
• Communication (verbal and written)

Minimum Qualifications:

• Bachelor's degree required. Education must be obtained through an accredited institution and will be verified.
• 3 years Clinical Experience
• Customer/Patient Relations experience
• Strong written and verbal communication skills with an ability to teach and train peers and colleagues.
• Experience and demonstrated competence in solving problems and liaising between multiple stakeholders.
• Proficient in use of software such as Word and Excel in order to generate documents and data reports.

Preferred Qualifications:

• Experience working in a complex health system (hospitals, ambulatory clinics, post-acute care, etc.)
• Experience in formal business letter composition and report writing.
• Experience with quality improvement and data analysis.
• Clinical Risk Management experience with successful progression

Physical Requirements:

Location:

Peaks Regional Office

Work City:

Broomfield

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$43.67 - $67.41

We care about your well-being mind, body, and spirit which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.