Master Plumber

HomeSmart by HomeServe has served homeowners in Colorado for decades. Our team of talented, experienced, and continuously trained employees specializes in residential HVAC services. HomeSmart is now part of HomeServe USA, a Brookfield Infrastructure Group portfolio company. HomeServe is a leading provider of home repair solutions that serves nearly five million customers across the U.S. and Canada. At our certified Great Place to Work company, we value honesty, respect, collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. At HomeSmart by HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers. No matter your role here, you're part of a growing team that's working to make home repairs and improvements easy.

Position Overview:

The Master Plumber will manage and mentor in-home field technicians, ensuring the highest standards in Plumbing and HVAC repairs and installations. This role involves training, evaluating, providing feedback, and motivating technicians to achieve key performance indicators.

Responsibilities:

• Ensure business standards are achieved and maintained by all technicians in the repair and installation process.
• Spend 50% of time in the field motivating technicians, enhancing customer service skills, and improving technician skills.
• Ensure adequate technician field coverage for a seven-day, 365-day operation of service and installations.
• Monitor performance proactively by field visits, customer contact, report analysis, and reaction to feedback
• Respond to all customer complaints and inquiries in a timely manner.
• Provide equipment replacement quotes.
• Interview and hire new technicians as needed.
• Identify areas of improvement in existing processes.
• Understand and follow the union collective bargaining agreement where it applies.
• Interact with the Field Training Manager for course needs and the development of technicians.

Job Requirements:

• Minimum of 5 years' field management experience
• Master Plumber License and experience with residential plumbing
• Excellent communication, writing, and verbal skills
• Ability to collaborate well with various teams, including office and field staff
• Ability to multitask effectively on a regular basis.
• Available to occasionally be on call during weekends on a rotating schedule
• Proficiency in Microsoft Office Suite.

Minimum Physical Requirements:

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk, and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate.

HomeServe USA is an equal opportunity employer.

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