Lead Infrastructure Engineer

Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.

As a Lead Infrastructure Engineer at JPMorgan Chase within the Corporate Sector in Infrastructure management, you apply deep knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Continue to evolve your technical and cross-functional knowledge outside of your aligned domain of expertise.

Job responsibilities

• Applies technical expertise and problem-solving methodologies to projects of moderate scope
• Oversee IT resource utilization, conducting regular analyses to identify and address any underutilization of resources, ensuring optimal efficiency.
• Govern capacity plans and predict future requirements using data and growth projections to ensure scalability and reliability.
• Generate regular capacity status reports for the leadership team, evaluating the impact of changes on capacity and performance.
• Ensure capacity management practices comply with control procedures and standards, collaborating with application teams to optimize resources effectively.
• Assess and enhance capacity management processes and tools, staying updated with the latest trends and best practices in the field.
• Drives a workstream or project consisting of one or more infrastructure engineering technologies
• Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on infrastructure engineering concepts and 5+ years applied experience.
• Deep knowledge of one or more areas of infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessments
• Deep knowledge of one specific infrastructure technology and scripting languages (e.g., Scripting, Python, etc.)
• Excellent interpersonal skills with the ability to maintain strong engagement with internal collaborators and stakeholders.
• Demonstrated proficiency in analyzing performance data to make informed decisions, with the ability to interpret and apply information, data, and trends effectively.
• Capability to assess and mitigate capacity-related risks with keen commercial and financial awareness, understanding the impact on business and internal stakeholders.
• Proven experience in IT capacity management, particularly with critical applications and on-premises infrastructure.
• Experience with Hypervisor, Kubernetes, Databases, and BMC TrueSight Capacity Optimization, along with a solid grasp of compute, memory, and storage concepts.
• Good understanding of application and infrastructure KPIs
• Manage the development and maintenance of capacity management reports and dashboards that provide insights into capacity utilization and performance.

Preferred qualifications, capabilities, and skills

• Experience with On-prem and AWS capacity management.
• Have worked with Dynatrace, APP D, Datadog, or similar APM tool along experience in Grafana.
• Experience in building capacity/forecasting models and plans, undertaking complex analysis to generate actionable insights.
• Robust IT systems knowledge and skills, including advanced Excel capabilities, with a quick aptitude for learning new software.
• Understanding or working experience with APIs is a plus, showcasing your adaptability and technical versatility and can code using Python.