Hospitality Operations Manager

Ready to join a global leader in air movement and ventilation? At Greenheck Group, joining our team means more than just starting a job, it's joining an award-winning culture prioritizing your growth and development. Our unwavering commitment in supporting our team members both personally and professionally has earned us national recognition time and time again. As an innovative, environmentally responsible manufacturer of commercial HVAC systems, Greenheck Group designs and manufactures industry-leading air movement and ventilation solutions through our family of trusted brands. Our products are found in commercial, institutional, and industrial facilities worldwide, from schools and hospitals to factories and stadiums. Since 1947, we've proudly invested in our people and our communities, fostering innovation, leadership, and opportunity at every level. We are more than products, we are a team of inspired people doing extraordinary things. Your opportunity: As a Hospitality Operations Manager at Greenheck Group you will be responsible for scaling hospitality processes across multiple locations, improving operational efficiency, and partnering with sales, systems, and marketing teams to implement digital solutions that improve the customer experience. This role requires a strategic thinker with a strong background in hospitality management and digital transformation. The ideal candidate will lead initiatives to enhance guest experiences, streamline operations, and drive innovation within the hospitality team. This position ensures a valuable customer experience that exceeds customer expectations while creating a strong brand preference. What you'll be doing: Provides leadership and management of hospitality teams across multiple campuses. Design and execute strategies to scale hospitality processes across multiple locations, ensuring consistency and efficiency Identify and implement digital solutions to replace manual tasks, improving operational workflows and guest experiences Analyze current processes and identify areas for improvement, driving continuous enhancement of hospitality operations Collaborate with other departments to ensure a best in industry customer experience Establish and monitor key performance indicators (KPI's) and other necessary data analytics to measure the success and effectiveness of the guest experience Provides support for in-person and remote training events. Conducts need/gap analysis based on observation as well as feedback from customers, sales partners, and business units; Recommends and implements improvements both in education content and hospitality. Lead the planning and execution of various events across the organization, partnering with business leaders to deliver excellent customer experiences. Includes events like Quarterly Business Reviews, Rep Advisory Board meetings, National Sales Meetings, industry events (ASHRAE), and etc. Ownership of customer visit policies and procedures, reviewing and updating when necessary Ownership of sales channel(s) company store and promotional material management Evaluate vendor management strategies with community partners What you should have: Bachelor's degree in related industry or training field Strong communication, facilitation, interpersonal, and problem-solving skills. High level of motivation: self-starter, ability to quickly organize materials, prioritize and coordinate tasks. Strong analytical skills. Proven leadership skills and ability to influence and partner/collaborate with others. Must be highly collaborative and open to multiple perspectives. Strong customer service experience. Project management experience required. Ability to travel up to 10% COMPENSATION & BENEFITS: Greenheck Group takes pride in providing competitive total compensation along with a comprehensive benefits package as part of our total rewards program. The compensation for this role includes base salary along with the opportunity to earn additional variable compensation based on achieving specific performance metrics. The starting base pay range for this position is $126,355-$170,950 and may vary based on factors such as job-related knowledge, skills, experience, and performance. With best-in-class benefits, you can be the best you, and together, we can be the best in the industry. Visit our Perks & Benefits page for more information on these offerings: Health & Family Support Financial Security Learning & Development Rewards & Recognition Wellbeing & Mental Health Work-Life Balance Fun Perks Special Notation The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity, genetic information, age, national origin, disability, veteran status, sexual orientation, marital status, military status, or any other characteristic protected by local, state, or federal law. If you're looking for a place to grow while working with happy, enthusiastic, values-based people, you'll enjoy your career with us! We couldn't be voted Forbes America's Best Mid-Size Employer five times running without our talented teams in every area of Greenheck Group. Are you interested in engineering and product design? How about getting hands-on production experience out in the shop? Maybe you're a fan of numbers and love finance and accounting. What about representing Greenheck Group as on our marketing and sales teams? Or advocating for our team members in human resources? No matter your talents, interests, or skill level, we welcome you to become part of our team. Greenheck Group began in 1947 when two brothers, Bob and Bernie, saw an opportunity for improvement within the commercial air movement industry. With a lot of hard work, determination, and persistence, they created products that were innovative, easy to use, and better met the needs of the customer. Bob and Bernie believed in being the easiest company to do business with and often went above and beyond to make the customer happy. Bernie focused on generating connections with customers and sales partners, Bob focused on creating innovative products that worked, and were easy to use and install. Both brothers believed in pushing past the standards set by their competitors.