Implementation Project Manager

About us: Foodsmart is the leading telenutrition and foodcare solution, backed by a robust network of Registered Dietitians. Our platform is designed to foster healthier food choices, drive lasting behavior change, and deliver long-term health outcomes. Through our highly personalized, digital platform, we guide our 2.2 million membersincluding those in employer-sponsored health plans, regional and national Medicaid managed care organizations, Medicare Advantage plans, and commercial insurerson a tailored journey to eating well while saving time and money.
Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the entire family, optimizing ingredients both at home and on the go. We partner with national and regional retailers across the U.S., many of whom accept SNAP/EBT, making healthier food more accessible. Additionally, we assist members with SNAP enrollment and management, providing tangible access to nutritious food.In 2024, Foodsmart secured a $200 million investment from TPGs Rise Fund, which supports entrepreneurs dedicated to achieving the United Nations Sustainable Development Goals. This investment will help us expand our reach, particularly to low-income workers who are disproportionately affected by diet-related diseases.
At Foodsmart, our mission is to make nutritious food accessible and affordable for everyone, regardless of economic status. We are committed to a set of core values that shape our culture and work environment:
Measured: We make data-driven, truth-seeking decisions. Impactful: We are fueled by achieving our mission and vision. Collaborative: We help each other be better and create a positive environment. Hungry: We maintain a healthy growth mindset, seeking to overcome challenges with courage. Joyful: We take joy in each other, our work, and the privilege of doing this work.
Whether you're a dietitian, a commercial leader, or a technologist, working at Foodsmart means being part of a team that is passionate, supportive, and driven by a shared purpose. Join us in transforming the way people access and enjoy healthy food.
Learn more at www.foodsmart.com
About the role: As an Implementation Project Manager, you will be responsible for the successful onboarding of new health plan and health system partners, ensuring seamless project management and client satisfaction from initial scoping through launch. The ideal candidate will be a proactive leader capable of managing complex implementations, fostering strong relationships, and driving process improvements. You will

• Work cross-funcationally with Sales, Client Development, Member Outreach, Product, Engineering, Clinical Operations, Support, Revenue Cycle, and Analytics to ensure a smooth partner onboarding experience.
• Develop comprehensive implementation project plans from initial discovery sessions through post-launch support.
• Demonstrate expertise navigating conversations about member workflows, data integrations and transfers, configuration requirements, and benefit design.
• Use data to track implementation performance, inform decision making, and measure project success.
• Build strong internal and external relationships, communicate project status, address open issues, and facilitate regular updates including risks to delivery.
• Identify and implement continuous process improvement initiatives to drive scalability and refine internal playbooks.

You are

• Motivated, collaborative, a quick learner, and results-oriented
• Experienced leading matrixed internal and external teams through complex projects
• Able to work quickly to adapt to new challenges and deliver results with minimal oversight
• Comfortable in a dynamic work environment with a passion for impacting health outcomes at scale
• A strategic thinker able to proactively identify and resolve complex issues in an evolving environment
• Knowledgeable about how health plans serve members across Medicare, Medicaid, and Commercial lines of business

You have

• 6+ years of experience in a project management, implementation, client services, or operations role at a in healthcare services or management consulting company
• Strong verbal and written communication skills with the ability to synthesize complex information and facilitate conversations between technical and non-technical audiences
• Strong organizational skills with high attention to detail.
• A bias towards action and intrinsic motivation to move work forward.
• Strong problem solving skills, capable of identifying root causes and evaluating potential solutions
• Experience using project management tools like Asana, Monday, Smartsheet, and/or Clickup a plus

Nice-to-haves

• Experience in a startup or small company environment
• Understanding of the telehealth and nutrition spaces

Role: Implementation Project Manager Location: Remote, United States Base Salary Range: $125,000/yr to $145,000/yr + equity + benefits
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries at our headquarters in San Francisco, California. Individual pay is determined by work location, job-related skills, experience, and relevant education or training. About our benefits and perks:
Unlimited PTO Flexible & remote location Medical, vision, & dental insurance 401k, bonus, & stock options
Foodsmart is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.