Site Manager

Cascade Connections
Ferndale, Washington
Full Time

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Oversee the operations, clients, and employees of a specific site and relay any issues and needs to the Area Manager. Support individuals with developmental disabilities of a specific site to reach their full potential intellectually, emotionally, spiritually and physically - ensuring that the site promotes individual choice and personal growth. Collaborate with other site managers to be responsible for employee training, scheduling, and overseeing of programmatic issues as a whole. Be the team leader, overseeing and assisting all site employees in all aspects of their jobs. Help create and maintain a positive working environment where employees feel they are a valued member of the team. Maintain professional conduct and adhere to agency and state policies and procedures at all times. When needed, assist clients with daily needs, as specified in individual care plans and Activities of Daily Living (ADLs). Provide support with daily life skills, community integration through outside activities, and assistance with medical care.

Note: This is a full-time (40-hours/week), 2-part position. Part of the position consists of a minimum of 1 shift of direct service to clients on site, and the other part involves indirect service in support of clients regarding client and employee paperwork. See the document for percentages. Direct client service hours may fluctuate week to week depending on the needs of Cascade Connections clientele and employee availability. A schedule of either Tuesday through Saturday or Sunday through Thursday will apply as appointed by the Area Manager.

Requirements:

At least 18 years of age
High school diploma or equivalent
Effectively communicates and understands, reads, and writes in English
Willing and able to follow Cascade Connections' drug-free workplace policy and submit to for-cause drug testing
Organized and efficient
Able to work independently and in a group
Able to perform the personal care and housekeeping tasks detailed in this document
Able to fulfill non-standard work hours (at least one evening and one weekend) as needed by the program
Able to work with a diverse set of clientele in various settings
Treats all clients with respect and is able to relate in a warm and caring manner
Strong problem-solving skills and ability to make quick decisions
Approximately 2 years of higher education or 3 years of experience in social service work (prefer 2 years minimum working directly with people with disabilities in a residential setting is preferred)
Proficiency in Microsoft Office programs
Able to follow Cascade Connections' on call schedule as assigned by the Area Manager
Able to work well with people and demonstrate strong leadership and management qualities
Able to manage funds and assist in the reconciling of client accounts
Ability to become a signer on client bank accounts, as Cascade Connections has Rep Payee status to the majority of our clientele
Able to meet the "Additional Requirements" below

Additional Requirements:

Valid Washington State driver's license, clear driving record, reliable transportation, and proof of automobile insurance
Residence phone or cell phone (upon hire)
US bank account for direct deposit (upon hire)
Disclosure Statement (upon hire)
Passing federal fingerprint background check (initial background check authorization submitted within 1 day of hire; fingerprints for federal background check submitted prior to working unsupervised)
Negative 2-step T.B. test results (Cascade Christian Home only, initiated within 3 days of hire)
Orientation & Safety Training and Policy & Procedures Training (first day of employment)
Food Handler's Permit (Cascade Christian Home only, within 14 days of hire)
Hepatitis B vaccine or waiver (within 30 days of hire)
First Aid/CPR/AED Certification (within 30 days of hire, prior to working unsupervised)
Bloodborne Pathogens Training (within 30 days of employment)
40-hour CORE and 30-hour Population-Specific Trainings (within 120 days of hire)
Developmental Disability Specialty Training (if not required to take 40-hour CORE, within 120 days of hire)
Nurse Core Delegation Training (prior to being delegated for medication administration
RIGHT RESPONSE Advanced Certification (within one month of hire)
Peer Coaching Certificate (within six months of hire or three months of promotion)
Home Care Aide (HCA) Certification (within 200 days of hire) or NAC/LPN/RN certificate
Signed Direct Support Professional - Behavioral Technician job description (after acquiring RIGHT RESPONSE Advanced Certification)

Physical Requirements:

Lifting, transferring, and positioning clients:
Lifting up to 40lbs
At times, 1-person or 2-person lifts are required.
Clients may require transferring with the use of a Hoyer Lift. See individual client plans for procedures.
In an emergency, staff should be able to move up to 100lbs.
Bending, scooping, and reaching:
Assist clients with physical therapy exercises.
Dress clients and change attends when necessary.
Assist with doing laundry, carrying supplies, and putting supplies away.
General household cleaning/maintenance (mopping, vacuuming, tidying up, dishwashing, washing windows, changing light bulbs, yard work, etc.)
Transportation:
Assist both wheelchair-bound and mobile clients in and out of the van if needed.
Follow proper procedures for securing seat belt straps, safety straps, and wheelchair belts.

Direct Support Responsibilities:

This section accounts for 20% of this position qualifying as ISS.

Understand and follow Cascade Connections mission statement and values.
Understand and regularly review each client's Person-Centered Service Plan (PCSP), and follow plans when providing care.
Understand and regularly review Individual Instruction and Support Plans (IISPs). Carry out goals and training programs as specified in the IISP and provide care that is consistent with the IISP. Appropriately document all goals worked on.
Understand and regularly review Positive Behavior Support Plans (PBSPs) and Functional Assessments (FAs) for applicable clients. Follow strategies identified in the client's PBSP in response to their challenging behaviors.
Follow support plans in regards to medication administration, and document medications in the Medication Administration Record (MAR).
Support clients to complete ADLs as independently as possible. Assist and supervise clients with daily personal care (e.g., bathing, toileting, etc.) to ensure their safety and well-being at all times. Assist clients in carrying out basic household chores (e.g., cooking, cleaning, doing laundry, etc.).
Support clients' access to the community by referring to activity calendars and allowing flexibility for scheduled and unscheduled outings. Assist clients with community interactions. Be professional, and lead by example.
Establish and maintain positive communication, working relationships, and professional boundaries with clients, guardians/family members, healthcare practitioners, community members and co-workers. Keep the Area Manager apprised as issues arise.
Assist clients with financial transactions as directed by the Area Manager. Keep receipts for all client purchases, and document appropriately.
Assist clients in accessing appropriate transportation, either by agency vehicle or by public transportation (note: staff are required to use personal vehicles - with active insurance and updated vehicle inspection when appropriate agency vehicles are unavailable).
Help keep agency vehicles clean and in good repair, and report any damage or problems to the Area Manager.
Assist and instruct clients in emergency evacuation procedures. Ensure monthly apartment safety checks and fire drills are completed and complete if necessary.
Read information boards and Therap SComms/T-Logs/ISP data, check office box for notes, and exchange pertinent information with staff.
Complete all documentation on assigned clients prior to leaving shift on site. Documentation includes, but is not limited to, MARs, ADLs, Intake/Elimination Records, IISP goals, T-Logs, etc.
Report unusual or emergent situations to the Area Manager. Complete Therap General Event Reports (GERs) within 24 hours of the incident for review. Notify DDA case managers within one hour of the incident if required by DDA policy.
Immediately report all alleged or suspected abuse/neglect/exploitation to Residential Care Services (Complaint Resolution Unit) and the Area Manager
Safeguard the confidentiality of client records and information (see Confidentiality Pledge).
Participate in all designated in-service trainings lead and/or attend all staff meetings, as directed by the Area Manager.
Punch in and out of Paycom at proper times to ensure time worked is reported correctly. Submit timecard, verifying its accuracy by due date. Communicate to the Area Manager any discrepancies between time worked and scheduled.
Abide by Cascade Connections' leave request policy if unable to work a regularly scheduled shift (note: all leave requests approvals are at the discretion of the Area Manager based on needs of the program).
Perform other duties as assigned by the Area Manager.
Along with the above responsibilities, the Site Manager also assumes the responsibility of the following job descriptions and qualifications when needed:
Assistant Site Manager
Direct Support Lead
Direct Support Professional
Direct Support Professional - Behavior Technician
Awake Overnight Direct Support Professional

Department-Relations Responsibilities:

This section accounts for 5% of this position qualifying as ISS.

Make concerted efforts to maintain effective communication with all departments within Cascade Connections. This involves, but is not limited to assisting the Area Managers in the following:
Working with the Quality Assurance, Residential Operations Manager and Human Resources Department to ensure compliance with client and employee policies and procedures
Working with Cascade Connections Training Department to ensure all staff are trained appropriately and any additional trainings are available for client, employee or programmatic issues
Participating in designated in-service trainings, staff meetings, and employee/client/guardian relations
Reporting any unusual or emergent situations to the Area Managers within the appropriate time frame. In the absence of the Area Manager, support and follow instructions from the back-up Area Managers and Residential Operations Manager.
Share client success stories, serve on committees, attend fundraisers, and respond to any other agency requests regarding clientele.
Attend monthly Residential Manager meetings in order to keep apprised of client and Cascade policies.
Complete specific tasks located in the Site Manager Check-off as well as additional tasks assigned by the Area Manager.

Area Manager-Relations Responsibilities:

This section accounts for 10% of this position qualifying as ISS.

Work under the Area Manager to ensure all clients are being supported wholly and efficiently.
Meet with the Area Manager at least once weekly to discuss the site's clientele as well as employee and programmatic relations.
Assist with agency fundraising, designated in-service trainings, staff meetings, and on-call days. Report any unusual or emergent situations to the Area Manager within the appropriate timeframe.

Other Area Manager-Relations Responsibilities:

This section accounts for 10% of this position.

Assist the Area Manager in employee relations regarding hiring, disciplinary and termination requests. The Area Manager makes the final decision regarding these requests.
Document hours worked on appropriate timecards at the beginning and end of each shift, and turn them in to the Area Manager at the end of the pay period.
In the absence of the Area Manager, the Site Manager will assume all Area Manager responsibilities that pertain to clients and employees. However, for decisions regarding permanent transitions such as employee hiring, promotion, termination and client onboarding and exiting, defer to the backup or on call Area Manager.

The Area Manager will assign and delegate specific tasks from the rest of this Job Description to each Site Manager as pertains to the program and its employees and clients.

Program-Relations Responsibilities:

This section accounts for 20% of this position qualifying as ISS.

Oversee and be responsible for a specific CCSL site, including all site residents, employees, and programs.
Advocate for each individual client with the assistance of their family/guardians (if applicable) and their DDA Case Manager.
Act as a liaison, establishing and maintaining positive communication and collaborative relationships with clients of Cascade Connections, their guardians, family members, neighbors, visitors, external agencies and the program's employees.
Act in a professional manner at all times, and ensure that employee and client records and information are kept confidential.
Instruct and assist the site's clients in emergency evacuation procedures.
Document any unusual occurrences on incident report forms within 24 hours of the incident and review by management. Immediately report to the Area Manager any emergent incidents, including abuse, hospitalization, injuries, or illnesses requiring care beyond first aid, death, or missing clients). Immediately report suspected or alleged abuse or neglect to law enforcement, Residential Care Services (Complaint Resolution Unit), and the Area Manager.
Attend all meetings as required by the Area Manager. Facilitate and lead team meetings for the site, as directed. Meetings focus on clients, include necessary staff, and offer an open opportunity to problem-solve and address client-specific solutions. Monthly meetings are required and will follow Cascade Connections' already established meeting protocol/agenda.
Carry out basic household chores such as cooking, cleaning, doing laundry, etc., and observe client house conditions regularly for cleanliness, working order, and safety.
Make minor repairs to client homes or equipment at assigned sites, and/or report maintenance issues to the Area Manager. This includes maintenance issues involving client equipment such as wheelchairs, hover lifts, shower/bathing chairs, etc.
Help keep the assigned site and its vehicles clean and organized, reporting any damage or problems that might require further attention to the Area Manager.
Perform a wide variety of tasks and activities as needed to maintain the facility and client health and safety.
Assist in scheduling client assessments at the designated site, and attend all scheduled assessments.
Assist the Assistant Site Manager in the development of client plans, including:
Individual Instruction and Support Plan (IISP)
Functional Assessment and Positive Behavior Support Plan (FA/PBSP)
Exemption to Policy (ETP) - If applicable
Monthly and 6-month reviews of plans
Client Consents and release forms
Review MARs, ADLs, and any other applicable logs monthly to ensure complete and accurate documentation. Review support documentation and client books monthly.
At the beginning of each year, assist with archiving client records and creating current binders. Assist the ASM in updating clients' Individual Finance Plans (IFP) for the site.
Have a working knowledge of the Residential Service Guidelines, Washington Administration Code (WAC), DDA Policies, and Positive Behavior Support Policies. Act as a role model, helping the employees understand these guidelines and policies and how to implement them.

Employee-Relations Responsibilities:

This section accounts for 10% of this position qualifying as ISS.

Directly lead, supervise, and mentor all site staff to ensure care quality for CCSL clients.
Arrange (as directed) for current employees to be updated on their required annual re-certifications in order to serve and protect clientele effectively. Includes (but is not limited to) First Aid/CPR Certification, Bloodborne Pathogens Training, background checks, Food Handlers cards, etc. The Site Manager will receive a list of required trainings for all new and current employees.
As directed by Area Manager, assist in developing and monitoring employee work schedules to ensure quality performance and adequate supervision for CCSL clients. Remain appraised of clients' assessments, and work with the Area Manager to ensure that the site's clientele are properly supported through direct client care. Submit employee schedules to the Area Manager for approval prior to publishing. Monitor employee overtime and inform the Area Manager if/when overtime is anticipated to occur.
Ensure that employees follow all agency policies and procedures pertaining to clientele. In the event that an employee is not following these standards, report the employee to the Area Manager so that the appropriate training/discipline is administered.

Other Employee-Relations Responsibilities:

This section accounts for 10% of this position.

Make changes as needed to site employee timecards, check for accuracy of direct client care, and compare to the published schedule. Submit timecards to Area Manager for approval and final submission at the end of each pay period.
Attend interviews when requested by the Area Manager, and offer input in order to assist the Area Manager with employee hiring.
When necessary, attend employee disciplinary hearings to act as a neutral witness during the disciplinary process for the protections of the program's clientele. If the Area Manager is absent and an emergency disciplinary action is warranted, notify the on-call/back-up Area Manager and inform them of the situation. The back-up/on-call Area Manager makes all decisions regarding employee discipline and termination during the absence of the Area Manager.

Client-Relations Responsibilities:

This section accounts for 15% of this position qualifying as ISS.

Advocate for each individual client on site, with the assistance of their family/guardians and their Case Manager from DDA.
Oversee and facilitate training on Client Finances for assigned site. Monitor client finances on the following:
Ensure finances are accurate and up to date.
Ensure there are receipts for all purchases.
Review all client petty cash accounts on a regular basis for discrepancies.
Ensure all Representative Payee annual reports are filed.
Oversee Assistant Site Managers to ensure they are transferring funds, making necessary purchases, paying bills, entering data into Quicken in a timely manner, etc.
Monitor client trust funds and ensure receipts are being turned in for reimbursement
Monitor all site clients' inventory forms for accuracy.
Attend all of the site clients' assessments for their site, and approve all Individual Instructional Service Plans (IISPs) before implementation.
At the beginning of each year, assist the Quality Assurance team with archiving client records and creating current binders as well as assisting in updating clients' Individual Finance Plans (IFP).
Maintain a working knowledge of the Residential Service Guidelines and Positive Behavior Support Policies. Act as a role model and help staff understand these guidelines and policies and implement them. Assist in and approve updated Functional Assessments (FA) and Positive Behavior Support Plans (PBSP) of applicable clientele.
Assist the Area Manager in implementing a program in the best interests of each client within a framework of the policies, procedures, and philosophy of Cascade Connections as defined by the Board of Directors and in compliance with the standards and guidelines established by the Developmental Disabilities Administration.
Monitor site-specific GERs, completing follow-up and approval of GERS and notifying the Area Manager in a timely manner for high-level GERs.
Assist with the creation and maintenance of client ISP programs in Therap, and ensure ADLs accuracy in reflecting client support needs. Check documentation weekly to ensure completion, and provide instruction/training to staff on proper documentation protocols.
Assist with scheduling client's medical appointments (e.g., physicals, dental, psychiatric, etc.), and transport/accompany clients to appointments. Assist with follow up information from health care professionals.
Input new, updated or discontinued medications in the MAR, ensure the new or updated medication arrives on site and any discontinued medications are taken away from site and disposed properly.
Complete physical monthly QA checks on site and monthly checks on Awake Overnight staff. Monthly QA checks include checking for compliance on site with documentation, client plans, fire drills/health and safety checks, medication counts, maintenance/cleanliness, staff boxes, and overall site functioning. During overnight checks, ensure that the Awake Overnight staff is awake and completing all required overnight tasks.
Complete monthly check-offs and submit them to the Area Manager. Collect all monthly check-offs from Assistant Site Managers, and check for completion of tasks. Review and send all Monthly Summaries and Bank Statements to guardians.

80% of this position qualifies as Instruction and Support Services as defined in DDA Policy 6.04 (revision 01/2024), so 100% of this position qualifies as ISS.

The Residential Operations Manager and the Executive Director reserve the right to make appropriate changes to the preceding job description at any time or as needed.

Cascade Connections is an Equal Opportunity Employer and stands committed to Affirmative Action.

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