Network Operations Manager

Description

About Us:

At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our employees.

We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose.

Think of us as financial partners, because at Umpqua, we believe the best way forward is together. Together for people. Together for business. Together for better.

About the Role:

A Network Operations Manager plays a crucial role in overseeing the design, implementation, and maintenance of an organization's network infrastructure. Key responsibilities and requirements for this position.

• Network Design and Implementation: Manage the development, installation, and operation of network systems, ensuring they meet performance, security, and compliance standards
• Operational Support: Provide day-to-day operational support for network infrastructure components within data centers and branches to ensure system availability, optimal performance and reliability.
• Monitoring and Maintenance: Develop and implement monitoring, maintenance, expansion, and recovery plans to ensure network reliability and responsiveness to demand changes
• Strategic Planning: Research and provide strategic direction on new technologies and products to enhance network capabilities
• Change Management: Oversee change management processes, including documentation, scheduled outages, and operational procedures
• Incident Management: Deliver incident reports, conduct root cause analysis, and implement action items to prevent recurrence
• Reporting: Provide regular reports on network operations and performance.
• Budgeting: Establish and manage budgets for network operations and equipment.
• Contract Management: Work with vendors on optimizing new and existing contracts for network equipment and services.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of the Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces our vision to become "Business Bank of Choice" and "Easiest Bank to Do Business Within".
• May perform other duties as assigned.

About You:

Bachelor's degree in computer science, electrical engineering, or a related field

At least 5-7 years of experience in network engineering

2-5 years in a supervisory role

Relevant certifications such as ITIL, or CISSP is preferred

Strong knowledge of network architecture, performance management, and emerging technologies

Job Location(s): Ability to work fully onsite at posted location(s).

Lakewood, WA, or Hillsboro, OR

Our Benefits:

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $103,000.00 - $150,000.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [email protected].

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.