ServiceNow Architect

ServiceNow Architect

Locations: Dallas, TX; Charlotte, NC; and MetroPark, NJ

About the Role:

We are seeking a

highly experienced ServiceNow Architect

with deep platform knowledge and a proven track record in delivering complex ServiceNow solutions across

CMDB

,

CSDM

, and

Business Continuity Management (BCM)

. This strategic role will drive the architecture, design, and implementation of scalable solutions that support enterprise service management, IT operations, and business continuity initiatives.

Key Responsibilities:

Architect, design, and enhance ServiceNow modules and custom applications using JavaScript, Glide APIs, Flow Designer, and other platform tools.

Lead and own the implementation, structure, and ongoing maintenance of

CMDB

, ensuring data integrity, CI accuracy, and relationship mapping.

Align CMDB structure to

Common Service Data Model (CSDM)

standards and champion its adoption across business and IT stakeholders.

Design and configure

Business Continuity Management (BCM)

workflows, including risk assessments, impact analyses, continuity planning, and testing scenarios.

Collaborate cross-functionally with risk, compliance, IT, and continuity teams to ensure alignment with organizational resilience goals.

Integrate ServiceNow with external systems and data sources via

REST/SOAP APIs

and

MID Servers

.

Develop and enforce data governance, normalization, and integrity strategies across CMDB and BCM environments.

Mentor and guide junior developers on architecture standards, code reviews, and platform best practices.

Support platform upgrades, performance optimization, and patching activities.

Build and maintain dashboards, executive reports, and visualizations for CMDB, CSDM, and BCM metrics and KPIs.

Required Skills & Experience:

10+ years of ServiceNow experience with expertise in

development, administration, and architecture

.

Strong scripting capabilities with

JavaScript, Glide API, UI/Server scripts, and Business Rules

.

Extensive hands-on experience with

CMDB

, including

Discovery

,

Service Mapping

, and

data integrations

.

Deep understanding and practical implementation of

CSDM v3+

and related data modelling.

Proven experience implementing and enhancing

BCM modules and workflows

within ServiceNow.

Strong familiarity with

ITSM

,

ITOM

, and

ITIL v4

frameworks.

Experience with

ServiceNow GRC, SecOps

, or similar risk/compliance modules is a plus.

Experience with Service Graph Connector, CMDB Health Dashboards, CSDM compliance reporting,

Work Space , Service Portal and OOB

Proficiency in

Integration Hub

,

Service Graph Connector

, and platform automation tools.

Exposure to

Service Portal

,

Workspaces

, and OOB/custom widgets.

Agile/Scrum methodology experience and team collaboration in an enterprise environment.

Experience in disaster recovery planning and enterprise risk management is a strong plus.

Certifications:

ServiceNow Certified System Administrator (CSA) Required

ServiceNow Application Developer Nice to have

ServiceNow Implementation Specialist ITSM, ITOM, or BCM Nice to have

ITIL v3/v4 Foundation Nice to have

Employers have access to artificial intelligence language tools (AI) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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Dice Id:

10375704

Position Id:

8654139