Shop Foreman (Tractors & Combines)

Position Title : Shop Foreman

Location : Near St. James

Employee Status: Full Time, Permanent

Purpose: The Shop Foreman oversees daily operations of the service department, ensuring efficient workflow and high-quality service. Here are the key responsibilities for this position:

Responsibilities:

• Hands on troubleshooting and repair of farm equipment 50% of the time. Remaining time providing technical guidance and quality control to shop technicians.
• Check in with technicians at least twice a day for status updates, answer questions, or provide additional resources.
• Train Service staff using best practices in utilizing available company resources, diagnostics, customer satisfaction and brand promotion
• Complete final inspection of work performed to ensure quality of service.
• Backup to Service Writer as point of contact for customer service-related inquiries.
• Address and resolve customer complaints and issues promptly.
• Control non-productive time, breaks, vacations, sick leave, and personal leave.
• Continually monitor and evaluate the performance of service staff and provide feedback and training as needed.
• Ensures the Service Department is equipped with the necessary tools and service equipment is available and maintained in good working order.
• Monitors performance metrics monthly to assure achievement of departmental goals.
• Control Service Department expenses while maintaining quality services for customers.
• Work with area schools to provide service internship opportunities and develop new talent.

• Requirements:

• Minimum of 5 years of experience in the repair of agricultural equipment, trucking, heavy equipment, or diesel engines.
• Proven ability to lead, motivate, supervisor, and coach a team of technicians.
• Experience working with brands such as Agco, Challenger, Gleaner, Massey Ferguson, Versatile, John Deere, Case IH or Cummins is beneficial.
• Strong understanding of maintenance practices, diesel engines, powertrains, and hydraulic systems.
• • Being able to thrive in a fast-paced environment, sense of urgency and handle people and pressure.
  • Excellent customer service skills.
  • Ability to work extended hours as needed.
  • Valid driver’s licenses with verifiable safe driving history.
  • Excellent interpersonal and verbal communication skills.
  • High attention to detail.
  • Appreciation for quality control and efficiency.
  • Your own tool set is required.

Apply today or email your resume directly to Cheryl Williams at ... or call ....