Supervisor, Custodial Maintenance (Midnights) - 2 Positions

Under the direction of the Manager, Parking Operations and Maintenance, and in collaboration with other departments, the Supervisor provides day-to-day front-line supervision and direction of field staff engaged in the consistent delivery of high-quality maintenance and ambassadorial services in support of operational excellence and an exceptional Green P customer experience.

RESPONSIBILITIES

Staff Scheduling and Allocation

• Effective planning, preparation, assignment, ongoing adjustment, and time-tracking of daily work shift schedules for Custodial Maintenance and Ambassadorial staff.
• Provision of field supervision, technical support, and oversight in the conduct of staff duties.

Supervision and Employee Relations

• Ensure a safe and healthy workplace environment through compliance with applicable employment regulation, including the Occupational Health and Safety Act and Regulations. Participate in and lead monthly Safety Talks with staff.
• E nsure staff competency with the building systems (emergency power, firefighting, electrical, mechanical, elevator, CO monitoring, drainage, etc.) and facilities (garages, surface car parks and other support infrastructure), equipment, work standards and methodologies, applicable technical specifications, and requirements, TPA Policy Resolutions and Standard Operating Procedures
• Ensure all assigned staff has received necessary/mandatory job training, that the level of training is refreshed on a regular basis and remains current.
• Supervise day-to-day operations of facilities, ensuring TPA mandate, objectives and goals are met.
• Act as point of escalation for staff and customer concerns, investigating and resolving issues as appropriate.
• Facilitate change management initiatives from development to implementation, including the assignment of operational employees and resources.
• Implement plans and Standard Operating Procedures (SOP's).
• Supervise and provide oversight over revenue control programs, ensuring staff are following proper procedures.
• Model behaviours that embody the organization's Core Values and support its success in service excellence by ensuring the highest standards of cleanliness and repair of TPA facilities, through effective leadership, teamwork, collaboration, and communications
• Initiate attendance management processes, disciplinary actions up to and including dismissal, participate in the employee grievance process in accordance to the Collective Agreement; liaise with the Union as required.

Facilities Supervision

• Provide ongoing oversight of the condition of the TPA's facilities and associated building systems, including the preparation of recommendations respecting potential changes to staff deployment, equipment and general operations
• Report on the condition of facilities and equipment on a daily basis; verify the proper functioning of and arrange/review repairs , cleaning and maintenance programs/projects
• Work with external contractors and coordinate field activities as necessary in the delivery of services; assist manager with input in compiling and administrating appropriate out-sources maintenance contracts
• Manage status of maintenance and repair programs/assignments utilizing SAP
• Promote health and safety culture and proactive management of safety risks
• Maintain control and accountability for all TPA inventories/assets within operating purview, including vehicles, machines/components, equipment, materials, and supplies; order, distribute and deliver as necessary
• Provide ongoing oversight of operations and usage patterns; prepare recommendations respecting potential changes to staff deployment
• Ensure building systems (i.e., emergency power, environmental control, fire-fighting equipment, and elevators) are appropriately monitored
• Act as a liaison between TPA and the local business areas for community events/activities and for the distribution of parking passes
• When required, oversee, and manage external contractors, vendors, and service providers
• Promote and ensure staff accountability to follow a customer-centric approach to delivering great service to customers and stakeholder
• Perform other duties as required.

QUALIFICATIONS:

• Post-secondary education, combined with a minimum of three (3) years work experience in a facility maintenance, construction, operations, technology, or parking management environment.
• Experience working in a unionized environment is an asset
• Knowledge of mechanical and electrical systems, building components and general construction industry and contract management.
• Experience with staff allocation and scheduling.
• Working experience with MS Office; experience with Maintenance Management Systems (i.e., SAP) is an asset.
• Working knowledge of the Occupational Health & Safety Act and Regulations including Workplace Violence and Harassment prevention/programs; critical injury notices and requirements; duties and responsibilities of JHS Committee; WHMIS.
• Excellent interpersonal and communications, customer service, conflict management and negotiation skills with the ability to establish and maintain good working relationships, demonstrated ability to work as an effective team member.
• Developed supervisory, organization and leadership skills.
• Able to maintain a calm, professional approach when dealing with difficult situations.
• Detail oriented with ability to handle competing priorities while remaining flexible and adaptable in a changing work environment.
• The schedule will consist of straight midnight shifts (10pm-6am) with rotating days off. Candidate must be able to work all shifts, including days, afternoons, nights, and weekends.
• Must possess valid Class "G" Driver's License for the Province of Ontario with access to a personal vehicle.
• Please Note: As use of personal vehicle is required, insurance policy must have Business Coverage and a minimum of $2,000,000.00 liability.
• Internal candidates: No new or reclassified employee with less than one (1) years continuous on the job service may apply.
• Please note: The official job title for this position is Supervisor, Maintenance.

About the Toronto Parking Authority

Toronto Parking Authority (TPA) is the largest municipal parking operator in North America, third largest bike share operator and largest operator of municipally owned EV charging in Canada. At the Toronto Parking Authority, we aspire to create a seamless customer experience that delivers on choice, ease, and speed through the City. We are proud to be a major strategic asset for the City in supporting Torontos Mobility goals. Our advancements, such as enhancements to the Green P app, the expansion of Bike Share Toronto and establishment of a new systems operating centre reflect our commitment to innovation and service excellence.

Join us in Driving (and Riding and Charging) Last Mile Mobility

We recognize that our people are how we make this happen. Its why we have a company culture that values safety, respect and integrity. We strive to be a great place to work: As an employee, youll experience professional and organizational growth within a collaborative environment where all our efforts are aligned: to deliver on our vision to become the worlds best provider of sustainable parking, bike share and last mile mobility.

Come and experience what its like to work at TPA, where our Rules of the Road guide us: We will win and celebrate as a team; We are passionate about our customers and stakeholders; We will set targets, keep score and win; We will act with a sense of urgency; and We will be respectful, courteous, and accountable.

We are growing. We are mobility. We are TPA.

About the Application Process

As employees we all share in maintaining a safe environment for customers and visitors and a safe work environment for TPA employees. This environment always promotes and exemplifies our Core Values of Safety Always, Respect and Value Differences, and Act with Integrity.

TPA is committed to equity, diversity, anti-racism and inclusion in the delivery of its services and workplaces. TPA is committed to fostering a diverse workforce that is representative of the community it serves at all levels of the organization, and supports an inclusive environment. TPA welcomes applications from members of groups with historical or current barriers to equity, including but not limited to Black and racialized groups, women, Indigenous peoples, persons with disabilities, people from the LGBTQ(IA2S+) community, and others with the skills and knowledge to productively engage with diverse communities. We seek to maintain our commitment to excellence and recognize that increasing the diversity of our employees supports this objective. We are dedicated to equal opportunity.

TPA encourages applications from all qualified applicants and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources.

TPA has an Employment of Relatives Policy which controls relatives of current employees from being hired, assigned, transferred or promoted into positions where there is a conflict of interest due to relationship. Should you be selected for an interview, you will be asked to disclose the name, relationship and position of any relative who is a current TPA employee.

We thank all applicants; however, only those selected for an interview will be contacted.