Warehouse and Field Operations Manager

The Warehouse and Field Operations Manager is responsible for managing both the field service team and warehouse operations to ensure efficient service delivery, effective inventory control, and the achievement of profitability targets. This position provides leadership and direction to service technicians and warehouse staff, promoting high standards of quality, operational efficiency, and customer satisfaction. You will regularly inspect job sites to assess service performance and identify opportunities to improve productivity and profitability. Additionally, this role oversees all daily warehouse activities, including inventory oversight, delivery scheduling, material receiving, and maintaining appropriate stock levels to support field operations. Benefits Medical, Dental and Vision Insurance, Voluntary Life Insurance, Voluntary Accident and Critical Care Insurance, Basic Life, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Profit Sharing/Bonus/ Commission Program as applicable, Paid Time Off, Paid Community Service Day, 8 Paid holidays, Tuition Reimbursement, Pet Insurance, Legal and IDShield are offered to eligible employees. Essential Duties and Responsibilities To perform this job successfully, you must be able to perform each essential duty satisfactorily. Other duties or tasks assigned as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this position include but are not limited to:

• Oversee and ensure the quality, profitability, and timely completion of all service department activities, including production, billing, project estimates, and associated documentation.
• Supervise and schedule service technicians, warehouse staff, and dispatchers to maximize workforce efficiency and minimize idle time.
• Maintain ongoing communication with customers to ensure satisfaction, resolve disputes, and promote service excellence.
• Conduct regular site visits to inspect work quality, provide technical support, and deliver hands-on training to field personnel.
• Ensure compliance with workplace safety, health, and OSHA regulations while managing the organization and upkeep of service shop areas, vehicles, and warehouse facilities.
• Direct daily warehouse operations, including inventory management, storage, retrieval, and prompt delivery of materials to support field operations.
• Oversee inventory processes, including order fulfillment for equipment and parts, maintaining accurate stock records, and ensuring timely accounts receivable entries in the accounting system.
• Implement cost control and efficiency initiatives throughout warehouse and service operations to optimize performance.
• Facilitate technical training programs to develop a skilled workforce and review technician productivity reports to support continuous improvement.
• Manage department invoicing, billing, and cash flow. Negotiate with carriers to support efficient logistics operations.
• Oversee the procurement and maintenance of service tools, inventory, and company vehicles, including managing vehicle maintenance records.
• Other duties as assigned.

Qualifications

• 2-year HVAC technical degree and 7 years HVAC service experience or 12 years HVAC service experience including 5 years in a management positionor the equivalent combination of education and experience.
• Extensive knowledge of dispatch operations, job costing, HVAC mechanical and electrical systems, controls, technical service procedures, safety processes and standards, service sales process, and estimating.
• Maintain active company trade licenses and technical skills relevant to HVAC, chiller, boiler and controls services.
• Certified in forklift operation.
• Possess strong interpersonal, leadership, computer, communication and management skills.
• Ability to climb ladders and function at heights.
• Ability to travel to and inspect jobsites as well as visit customer locations.
• Exceptional customer service skills with the ability to remain professional and positive in high pressure situations.
• Excellent verbal and written communication skills for interacting with customers and collaborating with internal teams.

Preferred Qualifications

• 15 years HVAC service experience including 5 years in a management position
• OSHA 30
• No candidate will meet every single desired qualification. If your experience looks a little different from what weve identified and you think you can bring value to the role, wed love to learn more about you!

Physical Requirements

• This position may involve standing for extended periods and working in tight spaces.
• This position may require lifting to 75 lbs. from floor to countertop and countertop to floor.
• This position may require climbing ladders and the ability to function at heights.

Environment

• Inside and outside work environment

Hazards

• High precarious places
• General construction worksite hazards
• Working in inclement weather conditions

Competencies To perform this position successfully, an individual must display the following qualities.

• LONG expects its employees to understand and meet customer needs, collaborate effectively with colleagues, manage potential hazards and risks, and engage with and contribute to the community. These values are part of our core values used as performance metrics and are integral to company culture.

LONG Building Technologies, Inc. is a leading provider of HVAC equipment and contracting services, serving commercial clients. With a strong commitment to quality and customer satisfaction, we pride ourselves on delivering innovative solutions and exceptional service. Our company operates in an environment where unions play a significant role, ensuring fair labor practices and adherence to industry standards.

At LONG Building Technologies, we dont just accept differences - we celebrate it, and we thrive on it for the benefit of our co-workers, our customers, and our company. We are proud to be an equal opportunity employer and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.