Broadband Technician I, II, or III

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

The Broadband Technician is responsible for residential installation and disconnections for data, video, and phone on the customer premises with a high level of focus on customer service, customer education, and quality of work. This role will be responsible for ensuring and recording correct RF signal levels. The Broadband Technician is required to communicate with leadership and dispatch as needed.

Where you will work:

This position will be based in Astound's Port Townsend, WA office, and would be an in office/field role.

A Day in the Life of the Broadband Technician:

Residential install and disconnects* (data, video, phone) on customer premises

Ensure/record correct RF and signal levels within specifications

Communication with leadership and dispatch as needed

Customer education

Operate company vehicle in safe and responsible manner

Other duties as assigned

What You Bring to the Table:

Experience: 0 (Entry Level)

Competencies: Maintain satisfactory driving record and have a valid driver's license

Knowledge, Skills and Abilities: Ladder; Hand or Power Tools; Customer Service; Communication (verbal, written); Basic Computer Skills; Aptitude to learn to skills; Problem solving; Time Management; Teamwork; Working alone

Education and Certifications:

High school diploma or equivalent

We're Proud to Offer a Comprehensive Benefits Package Including:

401k retirement plan, with employer match

Insurance options including: medical, dental, vision, life and STD insurance

Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization

Floating Holiday: 40 hours per year

Paid Holidays: 7 days per year

Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws

Tuition reimbursement program ( after 1 year of employment up to $4,000.00 per calendar year)

Employee discount program ( If in our serviceable area)

*Benefits listed above are for regular full-time positions

The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. The base salary range in Washington for this position, plus opportunities for bonus, benefits and commission, if applicable, is:

Broadband Technician I - $20.00 - $28.00 per hour

Broadband Technician II - $21.00 - $29.40 per hour

Broadband Technician III - $22.05 - $30.87 per hour

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Diverse Workforce / EEO:

Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental