AVP, Facilities Operations Manager II

PURPOSE/OBJECTIVE:

The AVP Facilities Operations Manager is a key leadership role responsible for overseeing the bank's facilities operations, maintenance, and safety programs. Reporting to the VP of Facilities & Retail Projects, this individual leads a team of facilities managers and staff to ensure that all locations are maintained in a safe, functional, and efficient manner. This role plays a strategic part in project management, operational oversight, and supporting long-term facilities planning aligned with the bank's objectives.

MAJOR RESPONSIBILITIES:

Team Leadership

• Hire, train, mentor, and supervise facilities managers and staff across the bank's portfolio.
• Provide leadership, performance management, and professional development for the facilities team.
• Promote a culture of collaboration, accountability, and continuous improvement
• Strategic Planning and Department Leadership
• Assist in the development and execution of long-term facility strategies, in coordination with the VP.
• Oversee day-to-day operations of the Facilities Management department.
• Identify and implement best practices, systems, and processes for scalable growth.

Project Management

• Lead and manage mid-sized capital projects including HVAC systems, paving, carpet replacement, lighting upgrades, and other renovations.
• Oversee portfolio-wide initiatives and drive standardization across all regions.
• Coordinate with stakeholders, vendors, and internal departments to ensure successful project execution.

Budget and Resource Management

• Assist in the preparation and oversight of both operational and capital budgets for facilities.
• Monitor expenditures and ensure effective allocation of resources to meet departmental and organizational goals.

Operations and Maintenance

• Manage third-party vendor and contractor relationships including performance evaluation and contract compliance.
• Develop, implement, and enforce building operations policies and procedures.
• Ensure preventive maintenance and repairs are performed to maximize facility uptime.
• Safety, Compliance, and Risk Management
• Manage the Environmental, Health, and Safety (EHS) program across all facilities.
• Ensure compliance with local, state, and federal regulations regarding building safety, accessibility, and health standards.
• Oversee programs such as AED deployment, CPR training coordination, emergency egress plans, and other safety protocols.

Safety, Compliance, and Risk Management

• Manage the Environmental, Health, and Safety (EHS) program across all facilities.
• Ensure compliance with local, state, and federal regulations regarding building safety, accessibility, and health standards.
• Oversee programs such as AED deployment, CPR training coordination, emergency egress plans, and other safety protocols.

PROBLEM SOLVING & DECISION MAKING:

The position will be a key decision maker in the day-to-day activities and strategic direction of the Facilities Managers and Technicians from an operational standpoint. Overall strategy aligning with company goals will cascade down to this role from the VP - Facilities & Retail Projects.

Education and Experience

• Bachelor's degree in Facilities Management, Engineering, Architecture, Business Administration, or a related field.
• Professional certifications (e.g., CFM, FMP, PMP) are a plus.

5+ years of progressive experience in facilities management, with a minimum of 3 years in a leadership or management role.

• Demonstrated success in managing facilities operations across a portfolio of buildings.
• Experience with capital project management, contract/vendor negotiation, and team leadership.

Skills/Knowledge

• MS Excel
• Deep knowledge of the workings of a work order system.

Working Conditions

• May require occasional evening or weekend work to address emergency issues or meet project deadlines.
• Ability to lift and carry heavy objects of more than 25 pounds.
• Ability to work in various environments, including heights and outdoors.
• Ability to climb ladders and stairs.