Senior Business Enablement Manager, Construction

Operational Leadership:

• Deliver operational excellence by benchmarking existing account processes against the PDS 5-phase process and recommended accompanying technology systems (AdaptiveWork, Ingenious Build, Spend app, Reports Wizard, Property Hub, Azara).
• Identify areas of opportunity for existing account processes and procedures and propose recommendations to ensure smooth and efficient processes that deliver against JLL PDS best practice and promote enhanced productivity, quality, and customer satisfaction.
• Drive improvement and innovation across the project management life cycle including Capital Planning, Project Management, and Relocation Project Management / MAC.
• Establish partnerships with clients, industry leads, and on-account leadership, proactively building credibility and driving confidence in project management acumen.
• Direct integrated stakeholder teams through risk assessments and transformations, ensuring alignment with company goals and objectives.
• Develop clear, actionable implementation recommendations for process improvement initiatives in the form of heat maps and risk assessment reporting.
• Translate and document improvement recommendations into a workplan timeline, key activities and deliverables (Technology, Reporting, Processes, Playbook, Templates, and Training).
• Easily identify risk and strategically propose and manage the path to resolution.
• Foster a culture of continuous improvement, innovation, and teamwork within the Business Enablement, Industry Vertical, and PDS on-account teams.

People Experience:

• Contribute to the continuous improvement of PDS best practices, processes, and playbooks to enhance the skills and knowledge of PDS employees.
• Identify root causes and underlying themes to promote feedback loop within the Business Enablement team and in partnership with the Project Management Office (PMO).
• Stay updated on PDS process and procedures, industry trends, and best practices to ensure the Business Enablement team is equipped with the relevant knowledge and skills.
• Drive a culture of continuous learning, performance feedback, and career development within the account teams including understanding resources available such as career framework, career development resources (employee/manager), and Workday resources.

Business Intelligence:

• Leverage strong foundation in business intelligence tools and analytics, and to identify use cases to support data-informed decision-making for stakeholders.
• Conduct analysis of project management data to identify trends, patterns, and areas for improvement.
• Report and measure key performance metrics and proactively identify how dashboards and reports can monitor and track account performance in alignment with account key performance indicators.
• Collaborate with cross-functional teams to translate business intelligence insights into actionable strategies and process improvement recommendations.

Risk and Safety:

• Ensure account compliance with all relevant health, safety, and environmental regulations, implementing appropriate risk mitigation strategies provided by PDS HSSE lead.
• Encourage good catch and near miss reporting programs and include Safety monitory in dashboard reporting.
• Collaborate with teams to promote awareness of CMO and incident reporting policies and investigations.
• Encourage knowledge of risk management processes, including identifying and assessing operational risks, and implementing controls to minimize their impact.
• Review and report on compliance with PDS Project Review process.

Process Optimization:

• Identify process inefficiencies, bring awareness to help solution and implement measures to optimize Business Enablement operations, improve productivity, and reduce costs.
• Contribute to the implementation and documentation of best practices and standard operating procedures (SOPs) to ensure consistency and alignment across JLL PDS.
• Partner with the Business Enablement team to collect best practices and promote dissemination for other teams to leverage more broadly.
• Collaborate with cross-functional teams to streamline workflows and enhance operational effectiveness.

Technology Integration:

• Identify opportunities to leverage technology to enhance operational efficiency and effectiveness.
• Collaborate with PMO and JLL-T teams to evaluate, select, and implement technology solutions that support operational objectives.
• Drive the adoption of technology tools and systems, ensuring proper training and ongoing support.
• Stay updated on emerging technologies and industry trends to identify opportunities for innovation and automation within operations.

Qualifications:

• Bachelor's degree in construction management, architecture, business administration, operations management, or a related field.
• Minimum of 10 years of experience in project management and/or operations. A best practice leader in construction and project management means and methods.
• Solid understanding and demonstrated use of Project Toolkit, AdaptiveWork, Spend app, Reports Wizard and other Account requirements to deliver operational excellence.
• Strong leadership skills with the ability to effectively manage and motivate a diverse team.
• Proven track record in driving process improvements, operational efficiency, and performance optimization.
• Excellent analytical and problem-solving skills, with the ability to identify and resolve complex operational challenges.
• Exceptional communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
• Ability to aggregate, translate, and distill a high volume of information into executive level communications including succinct outcomes and clear tactics for implementation.
• Ability to facilitate virtual or live interviews and workshops for due diligence and risk assessments.
• Ability to interpret business scenarios and translate how best to apply the PDS project management process to those scenarios.
• Experience in learning and development, business intelligence, risk management, process optimization, and technology integration.
• Strong organizational skills and ability to manage multiple priorities and deadlines.

If you are a highly motivated and results-oriented project management professional with experience in operations, business intelligence, risk management, process optimization, and technology integration, we encourage you to apply for the Senior Operations Manager position. Join our team and make a significant impact on our organization's success!