Field Service Writer/Scheduler

Crossroads Mobile Maintenance is seeking to hire a full-time Field Service Writer/Scheduler.

Benefits Include:

• COMPETITIVE WAGES
• VACATION AND SICK TIME
• 401K CONTRIBUTIONS
• EXCELLENT BENEFIT PACKAGE
• MONDAY - FRIDAY SCHEDULE
• OVERTIME AVAILABLE

As a Field Service Advisor/Scheduler, you are the vital link between our mechanics and our customers. Using your exceptional customer service and organizational skills, you play a key role in our success.

What you will be doing day to day

• Planning and organizing the technician's daily workload to maximize technician efficiency
• Monitor repair process and updating customers on status
• Assist parts and technicians with ordering and receiving approval based off parts estimates
• Upload and maintain scheduled maintenance documents
• Maintain WIP to company standards

REQUIREMENTS

• 2 years of experience in a similar field
• Proficient use of computers
• Ability to multitask and work well under deadlines
• Superior customer service skills
• Strong written and verbal communication
• Knowledge of Class 1-8 trucks, trailers, aerial equipment, and construction equipment (preferred)
• Working knowledge of Karmak (preferred)
• Ability to be OnCall overnight and weekends as needed based on workload (preferred)