Amazon Connect Sr Engineer / Architect

Amazon Connect Sr Engineer / Architect

Amazon Connect Sr Engineer / Architect

Must Have Technical/Functional Skills

Minimum of 10 years of experience in designing, implementing, and supporting contact center solutions

Extensive hands-on experience with Amazon Connect, Amazon Lex, AWS services (e.g., Lambda, S3, DynamoDB, CloudFormation), and related technologies

Strong understanding of contact center concepts, such as IVR, ACD, call routing, and workforce management

Proficiency in programming/scripting languages, such as Python

Excellent problem-solving skills and ability to troubleshoot complex technical issues

Effective communication skills with the ability to articulate technical concepts to both technical and non-technical audiences

Ability to identify key contact center Features and help customers with MVP definition

Roles & Responsibilities

Overall experience 10+ years

Experience in design, development, implementation & maintenance of Amazon Connect Contact Center Platform

Experience in development and implementation of Chatbot using Amazon Lex

Experience on AWS Lambda using Python

Experience with Contact Center Platform and building solutions for IVR

AWS certification preferred.

Prior Contact Center Experience is a must and development experience is must

Continuously monitor and optimize Amazon Connect configurations and workflows to improve performance, scalability, and efficiency

Conduct thorough testing of contact center solutions to ensure they meet quality standards, functional requirements, and client expectations

Prepare comprehensive technical documentation, including architecture diagrams, deployment guides, and user manuals

Provide training and support to client teams as needed

Serve as a trusted advisor to clients, providing expert guidance on contact center best practices, industry trends, and AWS capabilities

Work closely with cross-functional teams, including developers, architects, project managers, and business stakeholders, to deliver integrated solutions that align with client goals and objectives

Create CI/CD pipelines and/or DevOps automation

Development of custom reports and dashboards

Collaborate with clients to understand their business requirements and design customized contact center solutions leveraging Amazon Connect and other AWS services

Lead the implementation of Amazon Connect solutions, including configuring contact flows, integrating with CRM systems like Zendesk, setting up telephony services, and ensuring seamless operation

Develop custom solutions and integrations using AWS Lambda, AWS Step Functions, and other AWS services to meet unique business needs and enhance contact center functionality

Employers have access to artificial intelligence language tools (AI) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Report this job

Dice Id:

10338945

Position Id:

ACEATCS