Infrastructure Engineer

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**Job Summary:**

As an Infrastructure Engineer, you will be expected to demonstrate

professional expertise in designing, building, and supporting enterprise

IT environments. You should possess in-depth knowledge of managing and

supporting Microsoft Azure, SonicWALL/Fortinet firewalls, and Windows

Server. Additionally, you will be responsible for automating tasks using

PowerShell and Python. You will be a part of a team of three engineers

responsible for supporting cloud environments, server systems, and

network infrastructure. You will also provide second and third-level

support to the help desk, ensuring seamless IT operations. This role

requires strong documentation practices and effective communication

across the organization.

**Essential Functions:**

1.**Mastery**. Provide technical expertise at the highest level,

developing strategies and directions for network solutions utilizing

current and emerging technologies. Translate business requirements into

effective network or process designs.

2.Responsible for high- and low-level network planning, design, and

optimization. Develop, implement, and enforce corporate policies,

standards, and guidelines that are aligned with the company\'s strategic

business objectives as they pertain to the corporate network.

3.**Innovation.** Plan and recommend network hardware, systems

management software, and architecture.

4.Build, configure, and maintain network switches, routers, access

points, and various voice appliances.

5.Monitor network performance, ensuring capacity planning is conducted,

and proactively assess and recommend improvements. Employ continuous

improvement techniques to maximize the performance, security, and

availability of the network infrastructure.

6.**Ownership and caring.** Ensure that the network environment

maintains appropriate recovery protocols and addresses redundancy

issues.

7.Effectively prioritize network faults, diagnose and resolve issues

promptly, and maintain composure under pressure from various impacted

business groups.

8.Provide design, implementation, and operational support for VoIP

telephony systems, as well as for Microsoft Office 365 and Microsoft

Azure environments.

9.**Communication.** Coordinate with sites to facilitate technician

training for new hardware. Responsible for the daily monitoring and

management of IP network appliances.

10.Develops and follows procedures to handle network fault events.

Perform system-wide/cross-functional team management.

11.Plan and manage small to large-scale projects. Maintain all

documentation regarding network infrastructure. Responsible for solving

highly technical and complex network-related issues.

**Requirements, Education, and Experience:**

1.Proficient in Microsoft Windows, Apple, and Linux operating systems.

2.Strong knowledge of networking, specifically HPE/Aruba switches and

Fortinet firewalls.

3.Familiarity with Fortinet FortiGate firewalls, FortiManager, and

FortiAnalyzer is a plus.

4.Expertise in Azure Cloud networking and server components.

5.Strong understanding of Microsoft Office 365 and complementary

solutions.

6.Solid grasp of network standards and best practices.

7.Practical experience with PowerShell scripting to automate tasks and

processes.

8.Fundamental networking knowledge, including TCP/IP, firewalls, and

network routing.

9.Experience with VoIP systems, specifically Sangoma VoIP Telephony, is

a plus.

10.Ability to assess the risks of network maintenance outages and

understand the consequences of such actions.

11.Commitment to staying updated on technological changes and

advancements in IT infrastructure.

12.Strong written and verbal communication skills.

13.Effective collaboration within a team environment.

14.Solid understan ing of IT ticketing systems, their functionality, and

the importance of daily ticket updates.

15.As a senior IT role, you will be expected to train and mentor other

IT staff in your areas of expertise.

16.Bachelors degree in Computer Science, Engineering, or a related

technical/business discipline (or equivalent experience).

17.Minimum of 5 years of quality technical experience (or 10 years of

directly related experience for non-degree holders).

18.Microsoft 365 Certified: Fundamentals (MS-900)

19.Mic