Installation Manager

The Installation Manager is responsible for ensuring the successful installation of all our Custom Spaces product lines while providing a seamless customer experience for our clients through the balance of efficiency, maintaining service levels and operational safety. Working closely with the Director of Installation and other Regional Managers, this position is responsible for managing the day-to-day operations of the on-site field installers including shift schedules and timekeeping, logistics, labor management, performance management, coordination with third-party installers, and vehicle and equipment oversight. This position will also collaborate with internal stakeholders across installation, design, sales, and manufacturing upholding The Container Stores culture and best practices and contributing to an exceptional customer experience. This is a full-time, salaried, on-site position located in Elmhurst, IL. This position reports to the Regional Installation Manager.

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health , grow your career , and find balance in your life.

Here's a peek at what you can expect:

• Rewarding pay to recognize the value you bring to the team. Starting pay for this role is $75,000 to $90,000 annually, depending on experience
• Competitive health, dental, and vision plans to keep you and your loved ones well
• 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity
• Unique "1equals3" website for easy access to your benefits information and company updates
• We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best

For our full-time associates, we offer even more:

• Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs)
• Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program
• Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes
• Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
• Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions
• Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages

But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.

• Supervise daily activities of in-house field installers and coordinate with third-party installation partners.
• Lead team performance management, coaching, and employee development.
• Manage timecards, time-off requests, and workforce scheduling to meet operational needs.
• Develop and implement structured training programs to uphold installation quality standards.
• Foster a professional, accountable, and safety-first team culture.
• Manages corrective/disciplinary action while collaborating with Director of Installation and Human Resources on the appropriate conversations, actions, follow-up and documentation
• Coordinate materials, tools, and transportation, for efficient installations.
• Conduct site visits to ensure work is completed safely, accurately, and within scope.
• Address and resolve customer concerns professionally and efficiently to ensure satisfaction.
• Ensure compliance with TCS company policies and procedures and uphold confidentiality regarding sensitive company and customer information.
• Maintain compliance with TCS company policies and procedures and uphold confidentiality regarding sensitive company and customer information.
• Identify areas for continuous improvement in installation operations and field practices.
• Maintain accurate and timely documentation including installer documentation and checklists, project timelines and vehicle service records.
• Coordinates with HR and Risk to make sure all drivers licenses remain valid.
• Works with employee, HR and Risk to complete any documentation necessary for any vehicle accidents.

• High school diploma or GED required, college degree in construction management, operations, or related field preferred.
• 3+ years of experience in field installation or construction management experience, preferably in closets, cabinetry, or home improvement.
• Ability to communicate clearly and effectively in a professional manner, both orally and in writing, at all levels within and outside the organization
• Ability to up to climb a ladder, stoop, kneel and lift up to 40 lbs as needed
• High level of adaptability, able to pivot quickly to meet changing business and client needs, including adjusting work schedule.
• Excellent time management and organizational skills.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and Salesforce CRM.
• Ability to read and interpret technical drawings, plans, and measurements.
• Valid driver's license and willingness to travel to various job sites.

The Container Store promotes a smoke-free, drug-free environment.

We are proud to be anEqual Opportunity Employerand comply with the

Americans with Disabilities Act

State Specific Notices