Flooring Project Coordinator

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Job Type

Full-time

Description

JOB SUMMARY

Project Coordinator (PC's) is responsible for the day-to-day operations in the PC dept. handles internal and external customers by using excellent, in-depth knowledge of company products and operations. They are adaptable to changing priorities, while still completing operational duties in a timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned and regular and reliable attendance.

Operations

• Communicates with builder reps, customers, and suppliers as needed
• Analyze color selection sheets, purchase orders from builders, and retail quotes created by sales
• Order material from suppliers per builder color sheets
• Reconcile order confirmations/packing lists when material received
• Communicate with installers regarding installation, repairs, customer service, and retail work
• Investigate, re-order missing material, damaged material, and issues that arise during installation/service for builders, and retail homeowners
• Coordinate with warehouse personnel for staging jobs daily
• Special project requests and billing requirements

Customer Service

• Communicate with homeowners to determine scope of repairs and scheduling
• Work closely with Manager to schedule repairs (geographically friendly to scheduled installations)
• Resolves customer complaints on finished product - communicates to builder or manager updates on outstanding service
• Data entry into Customer Service database (ECP) to document life of service ticket from date received until closing out issue
• Scan related documents, signed ticket into database and send to builder to close out service ticket

Admin

• Maintain accurate, detailed, & organized files for builder work, customer service, and retail work
• Write up daily schedule for installers and compile necessary paperwork for next day
• Reconciles completed work from previous day with schedule
• Accurately write up internal work orders
• Helps to complete Company monthly inventory
• Order stock material as needed

SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• None

Requirements

EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires a high school diploma or GED and up to 1 year of related experience; or an equivalent combination of education and experience; college degree preferred.
• Must be a multitasker, highly organized.
• Proficient in Microsoft office
• Excellent interpersonal, verbal and written communication skills
• Excellent customer service
• Able to work in a team environment
• Reliable attendance

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit at computer monitor for extended periods throughout the day
• Must possess the ability to stand for extended periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General working conditions
• Office environment
• May have to meet tight deadlines

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need accommodation, please email .... Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.