Business Development Manager

Yellow Jacket Maintenance Services (YJM) is a trusted maintenance partner serving community associations throughout the Chicagoland area. With over 15 years of experience, YJM specializes in delivering reliable, high-quality maintenance solutions tailored to the unique needs of residential communities. Their team of skilled professionals offers a comprehensive range of services, including general handyman work, roofing and masonry, plumbing, fire safety, janitorial services, and more. By focusing on accountability and building lasting relationships, YJM ensures that properties are well-maintained and residents are satisfied.

YJM's commitment to excellence is evident in their proactive approach to maintenance. They work closely with HOA boards and community managers to address issues promptly and prevent potential problems before they arise. Their preventative maintenance programs are designed to extend the lifespan of property systems, reduce costly repairs, and enhance overall property value. With a dedication to continuous improvement and customer satisfaction, Yellow Jacket Maintenance Services stands out as a reliable and efficient choice for community maintenance needs.

Yellow Jacket Maintenance (YJM), a member company of The CAM Collective (TCC), is seeking a results-driven and experienced Business Development Manager (BDM) to lead the strategic growth of our maintenance services division in the Chicagoland area. This individual will play a key role in expanding client relationships, driving revenue across managed portfolios, and ensuring operational excellence across our handyman, janitorial, plumbing, and fire & safety offerings.

As the BDM, youll collaborate directly with property managers at TCCs community management firms to identify opportunities, oversee service delivery, and improve client satisfaction. This is an ideal role for someone with a strong foundation in trade services and a proven track record of business development in the maintenance or property management space.

• Act as the primary liaison between YJM and community managers across TCCs portfolio.
• Identify service needs within assigned properties and actively promote YJM capabilities to drive adoption and recurring revenue.
• Build and maintain strong client relationships through regular outreach, proactive consultation, and in-person visits.
  
• Lead resolution of client issues and escalations with urgency and professionalism.

• Oversee execution of maintenance work orders, vendor contracts, and project scopes across multiple service lines.
• Maintain an understanding of all core YJM service areas, including:
  • General repairs
  • Roofing
  • Masonry
  • Plumbing
  • Fire safety systems
  • Janitorial services

• Monitor and report on departmental performance using key business metrics (e.g., total spend, profitability, work order volume, recurring revenue).
• Partner with leadership to set revenue targets and track progress toward quarterly goals.
• Identify and resolve inefficiencies in work order processes or service utilization across client portfolios.
• Prepare and deliver weekly performance summaries for internal stakeholders.

• 4+ years of experience in property services, construction, maintenance operations, or property management.
• Demonstrated ability to manage and grow client relationships in a B2B environment.
• Strong working knowledge of maintenance trades and project workflows.
• Financial acumen and experience with revenue tracking and reporting.
• Excellent communication, problem-solving, and client service skills.
• Highly organized with strong attention to detail.
• Valid drivers license and reliable transportation.
• Authorized to work in the United States.

• Base salary: $80,000
• Performance bonus: Up to $5,000 per quarter (eligible beginning Q4 2025)
• Monthly cell phone stipend
• Flexible hybrid work schedule
• Medical, dental, and vision insurance
• 401(k) with company match
• Short- and long-term disability (company-paid)