Senior Housing Operations Manager

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
  
• UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
  
• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
  
• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
  
• Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
  
• UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law. It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.

For information about our generous employee benefits package, visit: Employee Benefits Overview

• Manages a range of daily operations in a residential community including assisting with the interpreting, developing and administration of policies, goals and objectives that effectively respond to changing resident and guest needs. Oversees area move in/move out processes. Responsible for the day-to-day administrative operations of North District 2. Administers facilities and space logistics; manages equipment needs and procurement. Regularly monitors facility conditions; coordinates and follows up on service from department partners and external service providers regarding safety, access, maintenance, remodeling and construction activities. Responsible for residential room and facility inspection processes; works closely with Auxiliary Services Facilities to determine repair needs and scheduling especially in peak turnover times. Conducts and attends regularly-scheduled meetings with department partners. Serves as supervisory backup to other housing operations and support to Housing Services office areas. Creates and maintains standards to ensure excellent departmental service. Participates in the annual planning for occupancy levels and overall housing strategies. Oversees area operational budget, including planning of the annual budget, monthly reviews and adjustments, and research and proposal of new initiatives for residential facilities. Operational liaison to RCC and UCR Auxiliary Services as it relates to residential and community operations. Serves as the department representative for the ND-2 Operational Group. Participates in ND-2 working groups with operational or communication implications.

• Contributes to and participates in long-range North District-2 planning. Articulates UCR Housing objectives to RCC and UCR staff and the residential community. Develops and maintains cooperative working relationships with appropriate campus units including UCR Housing Services, Residential Education, Auxiliary Services, RCCD staff and other campus departments and controls provision of services to residents by other partners. Interprets and implements University policy for residents using eligible campus facilities and services. Partners to ensure all pertinent campus and community constituencies are adequately consulted and informed of pending programs. Represents UCR Housing Services as necessary at University and community functions. Facilitates special handling of UCR and RCC administrative requests for residential and University services in a sensitive and diplomatic manner.

• Assists in developing North District-2 strategic goals by researching and recommending process and/or systems improvements. Coordinates efforts with a variety of external and internal contacts. Works with a range of constituents and is relied on to exercise good judgement in reviewing communications requests. Monitors the results/outcomes of facility service agreements and advocates for revisions or corrective action, where needed. Serves as the community communication liaison for Housing facility service activities, and serves as a department committee designee regarding facility service and projects.

• Manages all community office operations, including recruitment, training/development and supervision of a support team comprised of student and career staff. Coordinates academic year and summer programs student staff recruitment, training, supervision and development.

• Develops and maintains critical collaborative relationships with RCC staff. Continuously monitors, positively impacts, and keeps departmental leadership informed regarding the effective and efficient work flow processes. Manage and collaborate with other campus partners (i.e. Residential Education, Auxiliary Services Projects and Facilities, ITS, etc.) to identify potential projects and concerns for residential facilities. Participate in facility walk-throughs and product/equipment demonstrations with vendors for recommendations on purchase and/or project scope.

• Responds to RCC residents housing billing inquiries including researching charges and payments; if necessary, escalate issues to RCC staff follows up to make sure that issue is resolved.