Field Operations Manager - Restoration

The Mitigation Manager oversees field operations for water, mold, fire, and environmental mitigation services across residential and commercial properties. This role manages day-to-day crew scheduling, ensures proper execution of restoration procedures, and coordinates with customers, external and internal stakeholders to ensure timely and high-quality service delivery. The Mitigation Manager also contributes to business performance through strong leadership, resource planning, and accurate estimating using industry-standard tools like Xactimate and Restoration Manager. Primary Duties and Responsibilities

• Supervise and lead field crews on mitigation projects (water, mold, fire, board-up, tarping, etc.)
• Ensure safety, efficiency, and quality standards are maintainedon all jobs.
• Schedule and dispatch technicians, vehicles, and equipment for timely project execution.
• Serve as the primary contact for customers and insurance adjusters during active jobs.
• Write and review job estimates in Xactimate with accuracy and adherence to scope.
• Scans?
• Maintain detailed documentation for claims, equipment usage, and project status.
• Participate in after-hours emergency service rotation and respond promptly to urgent calls.
• Maintain clean trucks, warehouse inventory, and equipment logs in proper working order.
• Collaborate with the GM and team leaders to optimize field operations and improve workflows.
• Train, coach, and support technician development and job readiness.

Qualifications

• 3-5 years of field experience in restoration or mitigation operations
• 2+ years of management or supervisory experience.
• Strong knowledge of water, mold, and fire restoration techniques.
• Proficient in Xactimate estimating software.
• Project management experience, including juggling multiple job at the same time.
• Strong communication skills with customers, teams, and industry professionals.
• Valid Drivers License with clean driving record.
• Bilingual (English/Spanish) preferred.

Plus incentives