Supervisor, Billing

Republic Services
Salt Lake City, Utah
Full Time

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POSITION SUMMARY: The Supervisor, Billing supervises the billing staff and is responsible for the proper preparation and maintenance of customer account data as well as accurate and timely bills to customers based on service contract terms. The incumbent is also responsible for the enforcement of standard operating procedures that govern billing workflow and controls as well as ensuring the completion of an array of billing functions.

PRINCIPAL RESPONSIBILITIES:

Coordinates the work of, supervises, coaches, and develops a team of billing employees, including hiring, training, scheduling, performance management and other related issues. Monitors staff performance and drives performance improvement initiatives and ensures that service levels meet or exceed agreed upon standards.
Sets performance standards and ensures that the appropriate coverage is in place to meet or exceed service goals. Reviews performance results and makes recommendations accordingly where performance falls short of targets.
Supervises and coordinates the effective and timely preparation of monthly invoices, accurate monthly billing adjustments, and the handling of billing questions and discrepancies. In so doing, the utilization of independent discretion and judgment as to matters of significance is required.
Oversees execution of billing processes and implements procedures and policies to ensure compliance with Republic policies. Ensures staff adheres to standard operating procedures.
Supervises and coordinates the effective and timely entry of new and updated customer contracts into the Company's systems.
Acts as a resource in the research and resolution of complex and/or escalated billing questions and discrepancies, including providing direction and/or interacting with customers to resolve billing issues.
Provides direction to others or be directly involved in gathering and summarizing supplemental billing information to accommodate customer billing requirements.
Participates in cross-functional approaches to credit & collections, customer service, and operations. These may include answering questions, providing training, and supporting issue resolution. Ensure acceptable resolution of billing issues in a time and effective manner, exercising judgement and discretion as appropriate.
Performs other non-essential duties as assigned or may be necessary.

QUALIFICATIONS:

Ability to professionally and cooperatively interact and communicate with area and division leadership, staff, and customers to accomplish goals in an effective manner.
Capability to demonstrate initiative to thoughtfully and fully research and follow up on non-standard situations to ensure compliance with company policies and procedures.
Ability to effectively coach, mentor and train others to meet performance expectations as described above.
Ability to effectively manage multiple projects and tasks and meet deadlines.
Capability to work through others to accomplish goals and objectives.
Ability to establish processes and procedures to ensure effective department workflow.
Ability to track, measure and manage performance is required.
Knowledge and understanding of billing transactions and processes and the ability to determine and implement processes and standards in place to meet performance targets.
Proficiency in Microsoft 365: Outlook, Excel, Word, etc.

MINIMUM REQUIREMENTS:

2 -4 years of related billing experience at a progressively responsible level, including at least 1 year in which the incumbent supervised others or acted in a lead capacity.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
Comprehensive medical benefits coverage, dental plans and vision coverage.
Health care and dependent care spending accounts.
Short- and long-term disability.
Life insurance and accidental death & dismemberment insurance.
Employee and Family Assistance Program (EAP).
Employee discount programs.
Retirement plan with a generous company match.
Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republics total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

Safe : We protect the livelihoods of our colleagues and communities.
Committed to Serve : We go above and beyond to exceed our customers expectations.
Environmentally Responsible: We take action to improve our environment.
Driven : We deliver results in the right way.
Human-Centered: We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.

STRATEGY

Republic Services strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers multiple waste streams through a North American footprint of vertically integrated assets.

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers specific needs.

Environmental Solutions

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.

SUSTAINABILITY INNOVATION

Republics recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nations first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.

RECENT RECOGNITION