Senior Infrastructure Engineer I - Executive Support Engineer

We have an exciting new opportunity to join Symetra as a Senior Infrastructure Engineer I - Executive Support Engineer .

About the role

As the Senior Infrastructure Engineer I - Executive Support Engineer you will solve complex business needs by delivering quality solutions with minimal guidance and supervision. You'll contribute to design elements, leverage engineering best practices, and elevate team processes. You'll solve problems and mentor others.

What you will do

• Executive-Focused IT Support: Provide personalized, priority IT support to the C-suite, resolving technical issues swiftly and discreetly.

• Proactive Problem Solving: Anticipate potential technical challenges and resolve them before they impact executives. Proactively review Digital Employee Experience tools (Nexthink) and other tooling or reports to proactively identify and resolve problems.

• Device & Software Management: Maintain and optimize executive devices (laptops, mobile phones, tablets, smart office tools) with an emphasis on performance, security, and ease of use.

• White-Glove Service: Offer tailored technical solutions, ensuring that executives receive world-class, concierge-level IT assistance.

• Rapid Issue Resolution: Act with urgency to resolve IT disruptions, escalating to and collaborating with specialized teams when necessary while maintaining ownership of the issue.

• Technology Advocacy & Education: Provide training and guidance on new technologies, productivity tools, and cybersecurity best practices tailored to executive needs.

• On-Call Support: Be available for urgent issues, including evenings and weekends as needed, to support business-critical activities.

What we offer you

We dont take a one-size-fits-all approach when it comes to our employees. Our programs are crafted to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Salary Range: $103,300 - $172,200 plus eligibility for annual bonus program.

• 5+ years of experience in high-end IT support, preferably supporting executive leadership teams.
• Strong expertise in Windows, macOS, iOS, Android, Microsoft 365, and enterprise collaboration tools (Zoom, Teams, WebEx, etc.).
• Deep understanding of networking, security protocols, and enterprise mobility management solutions.
• Ability to troubleshoot hardware, software, and connectivity issues with speed and precision.
• Exceptional communication and interpersonal skills, with a service-oriented mindset.
• Ability to think like a customeranticipate needs, create solutions, and ensure executives can work without disruptions. Solve for the person, not for the hardware or systems.
• Experience handling confidential information with discretion and professionalism.
• Relevant certifications preferred: A+, Network+, MCP, MCSA, MCSE

At Symetra, we aspire to be the most inclusive insurance company in the country. Were building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, were guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what theyre buying, and we design productsand operate our companyto stand the test of time. Were committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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