Sales Operations Supervisor, Sterling Homes Edmonton

Title: Sales Operations Supervisor

Location: 3203 - 93rd Street NW, Edmonton

At Sterling Homes, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee discounts.

Job Overview

Reporting to the Manager, Sales and Marketing, as the Sales Operations Supervisor you will oversee the administration, coordination and data management of the sales process. You also support the Sales department to ensure clients are provided with excellent home buying experience.

Your day-to-day responsibilities will include:

• Providing day-to-day guidance on operational processes, documentation requirements, and system usage and acting as a go-to resource for sales-related procedural questions.
• Assisting with training and onboarding of new Sales team members on procedures, documentation standards, and internal tools to support consistent execution.
• Monitoring performance related to sales operations (e.g., error rates in contracts, turnaround time for paperwork, change order frequency) and using data to identify training opportunities or systemic gaps.
• Performing quality checks on sales documentation for accuracy of information before handing over to Sales and Inventory Coordinators for processing.
• Enforcing application of best practices and process improvements to enhance productivity and operational excellence.
• Managing urgent change orders and verifying current stage of construction process and feasibility with Drafting and Construction Managers.
• Liaising with Estimating Manager to determine margins/costing and submitting to management for acceptance, counter, condition amendments or cancellation.
• Acting as an intermediary between Sales and Construction teams to ensure efficient flow of information or to resolve concerns when necessary.
• Collaborating with CRM and systems teams to streamline workflows, flagging system issues, and supporting enhancements that improve the sales process (e.g., automation, reporting tools, etc.)

As our ideal candidate, you are…

• A strong communicator; you clearly express your thoughts in conversation as well as write and present in a persuasive and influencing manner.
• An active listener; you seek to understand and listen to others in a non-judgmental way.
• Detail oriented; you focus on detailed accuracy when dealing with a high volume of work.
• A creative thinker; you identify new ideas, techniques and opportunities to improve performance and productivity.
• A leader; you develop or improve the skills of others through effective coaching and guidance.

Essential Requirements

• High School Diploma, or equivalent.
• Minimum 3 years of sales or operations management related experience.
• Satisfactory verification of criminal record check.
• Proficient in Microsoft Office Programs (Outlook, Word, Excel, Teams, SharePoint and PowerPoint), and comfortable utilizing Enterprise Resource Planning software (NewStar Sales) or similar.

Preferred Requirements

• Prior experience working in new home sales is preferred.

What We Value

• Creating trusting and successful working relationships.
• Setting clear, measurable and achievable goals.
• Cooperating with team members in an open, positive and respectful manner.
• Staying current with technical job skills.
• Taking responsibility for the outcomes of decisions and actions.

Work Conditions

You primarily work in an office setting during regular business hours. Overtime may be occasionally required.

About Us

Sterling Homes, a single-family business unit of Qualico, has been building homes in Western Canada for over 60 years and providing outstanding service to homebuyers in many of Western Canada’s finest communities. We are committed to providing the best new home experience possible by providing an unwavering commitment to quality of design, construction, and customer service. Sterling Homes operates in Edmonton, Calgary and Winnipeg. To learn more, click here .

Qualico welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Candidates being considered will be contacted. We thank you for your interest. Join our Talent Community to stay up to date on job opportunities and to find out why we have the best reason to come to work every day.

Cl osing Date: June 27, 2025

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