Transition Site Manager

About the Role:

The Transition Site Manager plays a crucial role in overseeing the successful implementation and management of consumer support services at the Detroit Assembly Complex. This position is responsible for ensuring that all transition processes are executed efficiently, meeting both operational and customer satisfaction goals. The manager will lead a team, coordinating activities and resources to facilitate smooth transitions for clients and stakeholders. Additionally, the role involves continuous assessment and improvement of service delivery methods to enhance overall performance. Ultimately, the Transition Site Manager is pivotal in fostering a supportive environment that aligns with the organization's mission and values.

Minimum Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field.
• Proven experience in project management or a similar role within consumer support services.
• Strong leadership skills with the ability to motivate and manage a diverse team.

Preferred Qualifications:

• Master's degree in a relevant field.
• Experience with change management methodologies.
• Familiarity with customer relationship management (CRM) software.

Responsibilities:

• Oversee the planning and execution of transition projects, ensuring alignment with organizational goals.
• Manage and mentor a team of support staff, providing guidance and support to enhance their performance.
• Develop and implement strategies to improve service delivery and client satisfaction during transitions.
• Collaborate with various departments to ensure seamless communication and coordination throughout the transition process.
• Monitor and report on key performance indicators, making data-driven decisions to optimize operations.

Skills:

The required skills for this role include strong leadership and project management abilities, which are essential for guiding the team and ensuring that projects are completed on time and within budget. Effective communication skills are vital for collaborating with various departments and stakeholders, facilitating a smooth transition process. Analytical skills are necessary for monitoring performance metrics and making informed decisions to enhance service delivery. Additionally, familiarity with change management practices will aid in navigating the complexities of transitions, ensuring minimal disruption to services. Preferred skills, such as proficiency in CRM software, will enhance the manager's ability to track client interactions and improve overall customer satisfaction.