Property Operations Manager-Tier II

Description

The  Property Operations Manager  reflects the mission, vision, and values of NM, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Property Operations Manager is responsible for the management of multiple assigned properties within NMHCs 2 million square foot commercial and residential portfolio. Primary responsibilities include budget creation and management, tenant relationship management, facility management, contract management and risk mitigation. 

Responsibilities:

• Prepares annual management plan and budget for assigned properties that adhere to propertys goals and planned use.  Ensures that the property performs to this plan and budget by managing the propertys day-to-day operations.  Oversees and monitors all operating and capital budgets.
• Provides timely and professional responses to tenant requests and inquiries.  Assists in move-in / move-out process.  Coordinates tenant improvements.
• Handles lease compliance and collections promptly, consistently, courteously, and professionally. 
• Supervises vendors, determining acceptable performance administering contracts, and negotiating and/or resolving issues and disputes.
• Completes annual CAM reconciliations for assigned properties
• Serves as a representative of the building and NMHC in dealing with tenants, prospective tenants, vendors, city officials, unions and associations.
• Responsible for the safety of the building occupants.  Oversees security, engineering and maintenance activities, and cleaning operations. Conducts building inspections and implements procedures to correct deficiencies.
• Ensures that property accounting and financial reporting are administered in a timely fashion. 
• Facilitates seamless communication among NMH internal support teams, external contractors, and building occupants.
• Hires, manages and trains personnel under his or her management.  Resolves employee issues that may arise.
• Drafts and oversees the long term infrastructure and maintenance plan for assigned properties

Additional Functions:

• Ensures financial compliance with all NMHC policies, including timely submission and reconciliation of invoices
• Conducts annual tenant satisfaction surveys
• Leads due diligence activities during building acquisitions as necessary
• Leads special projects across the commercial portfolio as required by NMH Leadership

Qualifications

Required :

• Bachelors degree, preferably in real estate management, engineering, or a business related field.
• Minimum three years property management experience.
• Exceptional interpersonal skills and customer service orientation
• Understands accounting and financial concepts
• Strong communication, supervisory, and organizational skills
• Team player

• Proficient in MS Excel; experience using tenant billing systems

Preferred :

• Experience managing medical office properties or working in a healthcare setting
• Construction management experience
• Expert MS Excel user (Statistical analysis, charting, advanced formulas)

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our  Benefits  section to learn more.

Required :

• Bachelors degree, preferably in real estate management, engineering, or a business related field.
• Minimum three years property management experience.
• Exceptional interpersonal skills and customer service orientation
• Understands accounting and financial concepts
• Strong communication, supervisory, and organizational skills
• Team player

• Proficient in MS Excel; experience using tenant billing systems

Preferred :

• Experience managing medical office properties or working in a healthcare setting
• Construction management experience
• Expert MS Excel user (Statistical analysis, charting, advanced formulas)