DFH Purchasing Agent II

Reports To: Operations Manager, PCS Manager

FLSA Status: Exempt

Position Summary

Responsible for purchasing materials and coordinating activities involved with procuring goods and services to assist in the successful bidding and execution of projects. Requests bids then analyses vendor pricing and capacity, to meet budget and project requirements, negotiating if necessary. Presents recommendations to project teams and prepares contracts for the work.

Duties & Responsibilities

• Provide special pricing to detailing teams.
• Track Quotes and escalation, per manufacture terms to support detailers with procurement.
• Meet with manufacture and or wholesaler representatives, maintain relationships.
• Manage/Update buy programs within Comsense.
• Communicate with vendors to obtain product or service information, such as price, availability, and delivery schedule to help detailers with expedited orders.
• Prepare purchase orders and special instructions for manufacturers, answer questions from manufacturers that may arise.
• Checking Order Acknowledgments for accuracy (products, cost & ship date). Update Comsense pricing as necessary and provide communication back to detailer.
• Track incoming shipments based on order acknowledgments.
• Ensure orders ship out on time, complete or note any partials shipments with back-order dates.
• Troubleshoot with warehouse on CIR (Contract Information Request) and Shortage and Breakage items and keep detailers updated on status.
• Coordinate Return Goods Authorization & call tags to return incorrect/damaged material.
• Place and track replacement orders for damaged or missing material.
• Coordinating between warehouse and detailer as to when orders are complete/ready to ship or delayed.
• Quote and coordinate LTL shipments of material from warehouse/logistics to jobsite.
• Check for product compatibility between manufactures/ series.
• Verify price book updates within Comsense, and update price books not supported within Comsense.
• Check and maintain stock item inventory within Comsense.
• Help locate templates when requested from detailer.
• Answers general product questions or contact manufacturers for answers from customer Service/Tech Support.
• Execute Keying Summary Sheets (Information about the System, Key Quantities, Stamping, Ship to Address, etc.) in coordination with the detailer.
• Quote and order noncontract misc. material on sales orders.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing or activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Customer Service Skills:

• Demonstratescommitment to deliver outstandingservice- both with internal and external customers
• Takes ownership to personally resolve customer problems (or find someone who can)
• Listens well, asks clarifying questions, and checks for agreement with customers
• Committed to following-up with customers in all instances in a timely manner
• Strong sense of accountability - ensures that you will do what you say that you are going to do
• Creates a personal connection with customers - smiles, warm greetings, acts friendly and respectful
• Positive attitude

Preferred Qualifications (in addition to minimum qualifications)

Education/Experience

• Bachelor's degree in a related field
• Intermediate knowledge of Doors, Frames and Hardware Software (Comsense, Protech Titan, Avaware, eMullion+TOAD)

Minimum Qualifications

• 4 - 7 years of experience of Purchasing experience within the Commercial Door, Frames, and Hardware Industry
• Experience with Comsense

Knowledge, Skills and Abilities

• Drives the project team through purchasing process
• Ability to navigate and mitigate risk, communicate these strategies to the team
• Works on medium sized projects
• Intermediate knowledge of Doors, Frames and Hardware products, services, processes and projects
• Proficient in pdf editing applications (Bluebeam/Adobe)
• Ability to lead an assignment/special project from start to finish
• Makes decisions independently depending on level of complexity
• Functions autonomously most of the time
• Ability to be strategic/think critically and analytically
• Initiates and maintains relationships with key staff and other departments
• Contributes to the company above and beyond position
• Assist in development/mentoring of others; may have direct reports