Supervisor Maintenance

Site: Massachusetts Eye and Ear Infirmary

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The current staffing model, splitting one supervisor between two buildings, has proven unsustainable due to the operational demands of both facilities. Major challenges in maintaining timely response to emergencies, implementing infection control protocols, and ensuring consistent coverage. With ongoing regulatory requirements, heightened infection control standards, each building requires a dedicated on site supervisor.

Job Summary

This is a working supervisor position, assisting in the day-to-day maintenance and/or completion of projects. This position will oversee snow and ice removal operations. Supervises all maintenance staff and participates in the employee performance appraisal process. Helps direct repairs, installation, and testing of equipment. Responsible for supervising departmental operations and performance, to achieve financial, strategic, and operational goals for the Facilities Department and maintenance and construction at all assigned locations which includes overseeing the staff and contractors in these areas.

Qualifications

ESSENTIAL FUNCTIONS:

Supervises and develops a multi-trade facilities team and manages vendor contracts in reference to maintenance, repairs, and operations. Provides tradespersons with assigned work orders via computerized maintenance management system. Establishes standards for work quality and inspects work to ensure compliance. Manages the attendance and work performance of each employee. Reviews contracts and proposals with Asst Facilities Director and Facilities Director for accuracy and scheduling. Communicates with the MEE Wastewater Consultant and ensures all wastewater reports are adhered to and all remote alerts and notifications are functioning with our BAS vendor Prioritizes and assigns preventive maintenance work orders and corrective work orders Dispatches appropriate technicians and resources throughout hospital for various repairs in a timely manner. Handles general administrative responsibilities. Responds timely to inquiries, email, calendar requests and activities related to departmental operations. Oversees facilities emergency equipment inventory and supplies inventory, including radios, pagers, ipads, etc. Supports the Asst Facilities Director with all regulatory compliance with City of Boston Inspectional Services, Fire Prevention and Water and Sewer Commission. Monitors Building Automation Systems, Fire Alarm Systems, Fire Prevention Systems, Emergency Power Systems including notifications to Public Safety and department reporting. Reports equipment in need of repair such as elevators, fire alarm systems, etc. to the Asst. Facilities Director, Facilities Director and the appropriate service companies and follow through with outstanding work orders. Arranges training and in-services general maintenance employees. Subject to a call in anytime for emergencies. Respond to problems of all trades during off shift hours as required.

EDUCATION AND EXPERIENCE:

Associates or Bachelors degree and/or equivalent combination of education and experience.

Minimum 2 to 3 years of facilities management experience, healthcare facilities experience preferred.

Proficient working knowledge of Microsoft Office applications required.

Excellent communication skills (verbal/written), ability to work with a team and independently.

Must have the ability to handle multiple tasks.

Prioritization and organizational skills are essential.

Commonwealth of Massachusetts Wastewater Treatment Plant Operators Grade 2 License desired or required to obtain within one year upon employment.

Additional Job Details (if applicable)

Physical Requirements

• Standing Constantly (67-100%)
• Walking Constantly (67-100%)
• Sitting Rarely (Less than 2%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 35lbs+ (w/assisted device)
• Pushing Frequently (34-66%)
• Pulling Frequently (34-66%)
• Climbing Occasionally (3-33%)
• Balancing Constantly (67-100%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Occasionally (3-33%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

20 Staniford Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at .... Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.