ONSITE Traffic Monitoring Operator/Call Center - Indianapolis, IN

At AECOM, were delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether its improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. Were one global team 47,000 strong driven by a common purpose to deliver a better world.

Here, you will have freedom to grow in a world of opportunity.

You will help us foster a culture of equity, diversity and inclusion a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.

We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.

When you join us, you will connect and collaborate with a global network of experts planners, designers, engineers, scientists, consultants, program and construction managers leading the change toward a more sustainable and equitable future. Join us and lets get started.

AECOM is actively seeking a productive, flexible, and highly talented Traffic Management Center Operator for immediate employment in Indianapolis, IN. - NOT A REMOTE OPPORTUNITY.

This is full-time position. The applicant can establish a career in operations and customer service, specific to a fast paced, technology driven work environment.

The TMC Operator assists INDOT operations. The operator disseminates information verbally and electronically regarding active incidents, such as stranded motorist, crashes, etc., to INDOTs Hoosier Helper Freeway Service Patrol. Work within a Traffic Management Center also includes, but not limited to,

• Monitoring CCTV traffic cameras, radio communications with INDOT personnel and other emergency responding agencies using 10 codes, incident identification and response call-out, customer service representative, and implementing required traffic control and other associated warning devices to advise the public of incidents and events impacting traffic flow.
• Operators are responsible for the quality, accuracy and timeliness of all information disseminated.
• Operators maintain contact with Indiana State Police (ISP) Dispatch and other emergency responders, communicate and coordinate incident and road blocking information with INDOT maintenance and district staff as needed, provides other appropriate response agencies of scene details, provides information to motorists by displaying traveler information messages on Dynamic Message Boards (DMS), and provides overall information to verify and update information regarding ongoing incidents, associated backup/traffic delays and estimated clearance times.
• Operators assist the general public by correctly inputting data into INDOTs Global Events Manager (GEM) and CARS database for incidents, construction, and maintenance activities impacting traffic flow to generate events in web applications.
• Review all events, signs, and traveler information for accuracy.
• Operators assess large volumes of data (both static and real-time) from a wide variety of sources to detect possible roadway incidents.
• They monitor road sensor data and confirm the data using CCTV video.
• Effective communication is an important part of this process as operators maintain telephone and/or radio communications with incident responders, DOT field personnel and other public and private agencies.
• Once assessment is complete, operators determine the facts and severity of traffic incidents and prepares the information for dissemination to the motoring public.

Minimum Requirements:

• High school diploma or GED equivalent is required.
• Must pass a State and Federal criminal history/security background check.
• Must pass a pre-employment drug screen.
• Ability and Flexibility to work a variety of shifts.
• Constantly operate a computer and other monitoring equipment.
• Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies.
  

Preferred Qualifications:

• Previous experience as a transportation Traffic Management Center Operator/Dispatcher a plus, but not a requirement
• Ability to synthesize information from multiple inputs, including automated road sensor data, 2-way radios, CCTV traffic cameras, and computer databases.
• Knowledge of personal computers and software.
• Knowledge of or ability to learn Indiana roadways.
• Ability to work calmly and accurately under intense pressure
• Able to multitask under intense pressure
• Able to communicate across various levels of management

• Sponsorship opportunities for US Employment Authorization is not available for this position.
• Relocation Benefits are not available for this position.

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options , well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career youve always envisioned. Here, youll find a welcoming workplace built on respect, collaboration and communitywhere you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.