Architect for Observability - TG

Topgolf Tech is seeking an experienced Architect of Observability to lead the vision, development, and execution of our enterprise observability strategy. This strategic role is essential to ensuring end-to-end visibility across our in-house software platforms, APIs, backend systems, and customer-facing experiences.

You'll serve as the driving force behind our observability architecture, uniting engineering, support, and infrastructure teams under modern Site Reliability Engineering (SRE) principles. Your goal: transform observability into a first-class internal product that powers proactive insights, operational excellence, and cross-team alignment.

Strategy & Leadership

• Define and lead Topgolf's enterprise observability vision and roadmap.

• Evangelize observability best practices and SRE principles across teams and leadership.

• Treat observability as a product - emphasizing usability, developer enablement, and business value.

Architecture & Implementation

• Design and build scalable observability frameworks using tools such as Logic Monitor, Observe, New Relic, and PagerDuty

• Standardize practices across on-prem systems, AWS environments, and third-party services.

Cross-Team Alignment

• Partner with engineering, DevOps, and support teams to embed observability across the software lifecycle.

• Govern and guide consistent use of monitoring, metrics, dashboards, SLOs, and incident response workflows.

Operational Excellence

• Continuously improve visibility into system performance, reliability, and user impact.

• Lead the evolution of proactive alerting, event correlation, root cause analysis, and issue remediation strategies.

Experience

• 10+ years of combined experience in software engineering and IT infrastructure

• 5+ years leading observability or SRE strategies in complex, large-scale environments

• 5+ years implementing and operating observability platforms across cloud and hybrid systems

Deep Technical Skills

• Strong background in SRE principles (SLOs, SLIs, error budgets, incident management)

• Proven success with LogicMonitor and Observe in production environments

• Expertise monitoring hybrid cloud infrastructure (on-prem + AWS)

• Demonstrated ability to architect and scale observability platforms in support of mission-critical systems

Leadership & Influence

• Skilled at aligning diverse teams around a shared vision

• Proven ability to influence executive and technical stakeholders

• Passionate about building a culture of visibility, reliability, and continuous improvement

Education and Certification

• Bachelor's or Master's degree in Computer Science, Information Systems, or a related field

• Bonus: Certifications in AWS Architecture, Observability, SRE, or DevOps

ADA

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.