Sr Lead Technical Process Architect

at Lumen in Boise, Idaho, United States

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and company from the people up committed to teamwork, trust and transparency. People power progress.

Were looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Were seeking a talented individual who thrives at the intersection of process design, automation, and system engineering. Youll assist in the discovery, mapping, and optimization of intricate processes, ensuring theyre primed for automation using cutting-edge tools and technologies. From conceptualizing detailed workflows to collaborating with technical teams for implementation, youll play a key role in driving efficiency and innovation across our operations.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

+ Process Analysis & Design:

+ Assist in mapping, documenting, and analyzing current processes with an eye for detail.

+ Help design future-state workflows optimized for automation and exceptional user experiences.

+ Automation Enablement:

+ Identify opportunities for automation and continuous improvement.

+ Collaborate with teams to streamline human interventions, ensuring a frictionless user experience.

+ Orchestration & Integration:

+ Support the definition and modeling of processes for automated orchestration using tools like Temporal.

+ Assist in integrating human task management systems, such as ServiceNow, into automated workflows.

+ Technology Understanding:

+ Work closely with engineers and developers to align process designs with system capabilities.

+ Stay informed about cutting-edge technologies, especially in telecom and NaaS domains, to drive innovative solutions.

+ Tools Mastery:

+ Use modern process modeling tools like Miro, Lucidchart to create clear, actionable visualizations.

+ Help design project-based workflows for ServiceNow and milestone-based flows for platforms like OneVizion for custom builds and tailored solutions.

+ Stakeholder Collaboration:

+ Partner with cross-functional teams, including engineering, operations, and product, to ensure alignment on goals and execution.

+ Collaborate with UX and design teams to ensure flows support an amazing customer and