University Program Specialist/Course Scheduler

Requisition Number:

S2991

Position Number:

998054

Position Classification Title:

University Program Specialist

Functional Title:

University Program Specialist/Course Scheduler

Position Type:

Staff

University Information:

Located in North Carolinas third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The Universitys 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit:

The School of Nursing is Transforming the Future of Nursing with Inclusive Communities, Passionate People, Innovative Practices, and Extraordinary Outcomes. We value and strive for diversity, respect, open communication, and excellence among students, staff, and faculty. The school is CCNE accredited and is a NLN Center of Excellence in Promoting the Pedagogical Expertise of Faculty. The School of Nursing has over 840 students enrolled in BSN, RN-BSN, MSN, DNP, PhD and certificate programs. Please visit our website at .

Position Summary:

The University Program Specialist (UPS) serves as a critical leader in the operational and academic program coordination in the School of Nursing, with primary responsibility for managing the operations of the Prelicensure Entry-Level Master of Science in Nursing (PELMSN) program and overseeing the school-wide scheduling of ALL nursing courses. This high-impact role functions with a high degree of independence and strategic decision-making, supporting academic excellence and program efficiency.

The UPS works in direct partnership with academic program directors, department chairs, and senior leadership to design and implement effective course scheduling processes, ensuring accuracy, compliance, and timely execution in alignment with institutional policies. The individual in this role exercises expert-level data management, systems thinking, and problem-solving to proactively identify and resolve scheduling complexities and to facilitate seamless academic operations.

This position requires sound judgment, confidentiality, a strong commitment to student and faculty success, and the ability to operate effectively in a fast-paced, high-stakes academic environment. The UPS is not only a key contributor to the daily functioning of the School of Nursing, but also a valued thought partner in the continuous improvement of academic program operational systems.

Minimum Qualifications:

BACHELORS DEGREE AND ONE YEAR OF EXPERIENCE RELATED TO THE AREA OF ASSIGNMENT; OR EQUIVALENT COMBINATION OF TRAINING AND EXPERIENCE. ALL DEGREES MUST BE RECEIVED FROM APPROPRIATELY ACCREDITED INSTITUTIONS.

Preferred Qualifications:

• Experience working in a higher education academic support or registrars office.
• Familiarity with nursing education programs and accreditation standards.
• Experience with data visualization and reporting tools (e.g., Tableau, PowerPoint).

Alternate Option:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants:

Applicants are required to upload a list of at least three (3) professional references that includes:

1. Name,
2. Company Name,
3. Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
4. Email Address
5. Contact Phone Number

Recruitment Range:

$59,311 - $65,000

Org #-Department:

Nursing - 12802

Work Hours of Position:

8 A.M - 5 P.M., M-F

Number of Months per Year:

12

Job Family:

Administrative & Managerial

Career Banded Title:

University Program Specialist

Open Date:

06/19/2025

Close Date:

07/02/2025

FTE :

1.000

FLSA:

Non-Exempt

Key Responsibility:

Schoolwide Academic Scheduling Coordination

Essential Tasks:

• Coordinate the highly complex and tedious course scheduling process for ALL SON academic programs and concentrations (undergraduate, graduate, and certificates), including course numbers, credit hours, faculty assignments, days/times, and room scheduling.
• Enter and maintain scheduling data in systems such as Banner, CourseLeaf (CLSS), and other relevant university platforms.
• Collaborate with the Senior Associate Dean for Academic Affairs, Department Chairs, Program Directors, and Registrars Office to ensure an accurate and timely class schedule.
• Use Excel and other data tools to prepare scheduling grids, faculty assignments, and classroom needs.
• Run mail merges and prepare reports and schedule drafts for internal review and finalization as needed
• Ensure all deadlines for schedule entry, proofing, and submission are met each semester or term.

Key Responsibility:

Primary Program Resource

Essential Tasks:

• Serves as the primary program resource and first contact for the PELMSN program, including communication with students, faculty, and other stakeholders.
• Maintain updated program documents, handbooks, and internal databases related to the PELMSN program.
• Assist with admissions and tracking and reporting student progression data, licensure preparation milestones, and clinical placements in coordination with the clinical placement coordinator.
• Manages the admissions process in Slate and other systems to support students.
• Leads the planning, implementation, and continuous improvement of onboarding and orientation activities for students in the PELMSN program, in close collaboration with the Program Director. This includes independently designing processes, managing logistics, ensuring alignment with program goals, and enhancing the overall student experience from admission to matriculation.
• Drafts program-related communications, announcements, and updates for students and faculty.

Key Responsibility:

Data Reporting and Analytics

Essential Tasks:

• Create integrated reports and professional presentations by extracting and merging data from multiple platforms (e.g., Banner, Excel, Smartsheet) to inform decision-making and strategic planning.
• Prepare specialized reports and customized data sets for School of Nursing leadership, faculty, external accreditors, and the North Carolina Board of Nursing.
• Research, compile, interpret, and present data findings to Program Directors and other internal or external stakeholders in support of academic program management and compliance.

Key Responsibility:

Data Management and Compliance Support

Essential Tasks:

• Develop, maintain, and routinely update databases that track key information such as student records, enrollment, expenditures, correspondence, and clinical placements to ensure alignment with accreditation and regulatory requirements.
• Assist in ensuring the accuracy and integrity of data in program records and school-wide documentation by performing regular reviews and backups.
• Maintain organized, accessible files to support data collection and reporting needs, including those related to recruitment, applications, admissions, enrollment, graduation, and program completion.

Competency:

Professional Knowledge

Competency Description:

• Knowledge of program policies, procedures, technology, best practices and their theoretical bases.
• Ability to interpret and apply a variety of interrelated policies, procedures, and programs for clients and to address clients non-routine issues.
• Knowledge of new theories, trends, laws or precedents demonstrated by recommending and implementing improvements or necessary changes to policies, procedures and/or program(s).

Competency Level:

Journey

Competency:

Program/Project Administration

Competency Description:

• Ability to administer and/or manage a program with established guidelines and standards in its entirety or to administer several components of a multi-faceted program.
• Ability to ensure program/project accountability.
• Ability to define scope, goals, tasks, deliverables, timelines, tools, and resources. Ability to assess the needs of the work unit or project.
• Ability to determine any gaps, and recommend changes in procedures, workflow and work assignments to improve efficiency and effectiveness in performance of individuals and the work unit as a whole.
• Ability to develop and monitor program/project databases, schedules and reports.
• Ability to ensure accuracy of data and compliance with program standards.
• Ability to perform professional program administrative duties, including technical decisions.
• Ability to collaborate in the development and completion of grants and contracts. Ability to administer pre- and post-award agreements.
• Ability to prepare related reports as required.

Competency Level:

Journey

Competency:

Consultation

Competency Description:

• Knowledge of the link between the program and the organizational strategic plan.
• Ability to guide and collaborate with clients to execute program activities.
• Ability to make decisions within the boundaries of established program policy and procedure.
• Ability to follow up with colleagues and resource providers to resolve issues.
• Ability to assess and determine the best course of action.
• Ability to identify and resolve typical operational issues in assigned area(s).
• Ability to propose a course of action to address more unprecedented issues.

Competency Level:

Contributing

Competency:

Information Analysis and Decision-Making

Competency Description:

• Ability to analyze business operations and/or financial statements for overall program administration.
• Ability to develop initiatives to meet program/project needs and objectives.
• Ability to assess and resolve unprecedented problems that require research and review of policy and procedures for the program or assigned components.
• Ability to resolve problems or compliance issues, based on delegated authority.

Competency Level:

Journey

Competency:

Communication and Marketing

Competency Description:

• Ability to maintain and enhance professional relationships to increase credibility for building support and reaching consensus when explaining and interpreting program policies and procedures within assigned area(s).
• Ability to convey sensitive information or decisions to clients.
• Ability to work toward mutual resolutions that are in the best interests of the organization and across organizational lines.
• Ability to promote and market assigned area(s) and persuade clients of the needs and beneficial outcomes of the program.
• Ability to plan and implement marketing strategies and functions.
• Ability to apply creativity to development of strategies and functions.
• Ability to take a lead in presentation of products and cultivation of donors.
• Ability to develop and conduct multiple training programs to meet organizational training needs.
• Ability to prepare teaching plans, and materials.
• Ability to identify objectives and provide instructions in a variety of training disciplines which include and encompass all levels of work.

Competency Level:

Journey

Competency:

Leadership

Competency Description:

• Ability to provide leadership in the coordination and/or administration of a program.
• Ability to serve as a member of a program/project team and assist in developing project solutions.
• Ability to serve as a team leader.
• Ability to promote program goals and objective.

Competency Level:

Contributing

Physical Effort:

Hand Movement-Repetitive Motions - O, Hand Movement-Grasping - O, Holding - O, Finger Dexterity - O, Reading - F, Writing - F, Eye-hand coordination - O, Hearing - F, Talking - F, Standing - O, Sitting - F, Walking - F, Lifting-0-30 lbs. - O, Climbing-Stairs - O, Bending - R, Squatting - R, Reaching - O

Work Environment:

Inside - F