Field Operations Manager - Custom Plumbing

GENERAL STATEMENT OF JOB

The Field Operations Manager - Custom Plumbing is responsible for the design, leadership, and execution of operational strategies for Stancil's Custom department. This role oversees all field operations from project inception through completion, ensuring projects are delivered safely, on time, within budget, and with the highest quality standards.

SUPERVISORY RESPONSIBILITIES

• Oversee all field management personnel (Field Managers, Area Managers).

• Lead the full project lifecycle from Business Development through Estimating, Execution, and Close-Out.

• Directly manage subcontractor and in-house labor performance, onboarding, and compliance.

• Serve as the operational leader in Business Development client meetings, proposal strategy, and estimating review.

ESSENTIAL JOB FUNCTIONS

• Manage all aspects of construction project execution, including planning, scheduling, and supervising project flow.

• Maintain real-time oversight of project profitability; actively manage budgets and labor resources.

• React swiftly to project changes and quick-turnaround wins; ensure readiness to always execute.

• Lead field teams to ensure safe, compliant, and high-quality work.

• Own safety performance by monitoring compliance and coordinating closely with the Safety Director.

• Continuously develop field managers through training and expectation setting.

• Partner with the Business Development team to deliver elevated, custom client experiences and winning proposals.

• Own final review of estimates and material/labor pricing strategies.

• Bridge the gap between Estimating and Field execution to ensure accuracy and profitability.

• Aware of P&L for the Custom Department.

• Maintain and drive margin improvements through operational discipline and proactive leadership.

• Support AR/AP processes, assist in contractor payments and receivables collections.

• Monitor and drive client satisfaction across all Custom projects.

• Lead all escalations and ensure rapid, intelligent solutions that protect client relationships and company reputation.

• Conduct initial and recurring training for new Field Managers.

• Support internal operations through collaboration on process improvements and technology adoption.

• Lead operational meetings and drive accountability across the Custom Department.

• Review MTAs, scope of work, and purchase orders as needed.

• Maintain clear and timely email communication with all stakeholders.

• Assist in asset oversight for the department and ensure proper vehicle resource allocation.

• Support Warranty team as needed with project history, SOPs, and issue resolution.

• Assist with hiring, onboarding, promotions, and compensation reviews for the Field team.

• Develop and implement operational best practices to enhance efficiency and profitability.

• Partner with Internal Ops to integrate new services or refine existing processes.

• Monitor field tools to ensure adoption and effectiveness; continuously improve field systems.

• STANDARDS OF PERFORMANCE

• Maintain a professional demeanor and uphold company values at all times.

• Proactively manage multiple priorities in a fast-paced environment.

• Demonstrate strong leadership, decision-making, and team-building abilities.

• Communicate effectively with team members, clients, and trade partners.

• Maintain a relentless commitment to continuous improvement and learning.

• Work flexible hours beyond a standard 40-hour week as needed to meet business demands.

• Maintain a professional demeanor with team members and customers.

• Maintain company information in a confidential manner.

• Attends work regularly and on time with a minimum of tardiness/absences and adheres to company policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and time-off requests.

• Ability to manage multiple tasks and stressful situations.

• Excellent written and verbal communication skills.

• Accurate, organized, and detail-oriented with exceptional follow-up skills, both internally and externally.

• Interpersonal skills are essential, as working as a team is vital to maintaining an organized team.

• Build/foster relationships with a focus on openness, candor and trust, both internally and externally.

• Ability to solve problems quickly and prioritize daily tasks according to their importance.

• Motivated and works well with others.

• Strong leadership and management skills.

• Willingness to embrace change in a growing company.

• Ability to work with company departmental heads and field agents to ensure smooth work operations.

• Ability to achieve operational objectives within the set deadline and on budget.

• Ability to learn new software systems specific to the business

Qualifications

EDUCATION, EXPERIENCE AND TRAINING

• High school graduation or other equivalent (i.e., GED, college, technical or trade school transcript, foreign equivalency, etc.).

• Microsoft Suite

• Ability to learn new software systems specific to the business

• 5 years of field management or construction management

• Fluent in Spanish a plus but not required

• Valid driver's license and insurable with company insurance policy

MENTAL AND PHYSICAL REQUIREMENTS

• The physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions and expectations.

• Performing this job requires frequent use of hands to handle, control or feel objects, tools or controls.

• Must be able to sit, talk, hear, and stand frequently throughout the day. Must be able to climb, reach above shoulder height, stoop, kneel, crouch or crawl frequently.

• The position occasionally may require lifting heavy objects (up to 15 pounds).

• Individuals may need to ride or drive in a vehicle for up to 2 or more hours.

WORKING ENVIRONMENT AND CONDITIONS

• Primarily an office-based role, with travel to on-site locations.

• This position requires working in an office and field environment.

• Individuals may be exposed to varying temperatures including very hot (above 90 degrees F) or very cold (below 32 degrees F) and all-weather conditions.

TOOLS AND EQUIPMENT

• Computer, smartphone, CRM platforms, forecasting software, Microsoft Office Suite, and presentation tools